{"id":2001803,"url":"https://alion.io/job/dekra-global-customer-service-manager-mfd","title":"Global Customer Service Manager (m/f/d)","company":{"id":1783764,"name":"DEKRA","domain":"dekra.com","url":"https://alion.io/company/dekra-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stuttgart, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T11:47:42Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T22:42:15Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"The customer service manager role will need to support the Global Key account manager following up enquiry, providing good service in order to achieving the orders and revenue yearly target.\nTasks\nYou supervise and coordinate the back-office support to the market segment, ensuring smooth communication with customers regarding sales and operational issues\nIn addition, you provide guidance and support to team members, ensuring they follow procedures and deliver high-quality results\nYou handle customer inquiries and resolve issues in a professional and efficient manner\nYou train and coach new and existing team members on customer service techniques and company policies\nAdditionally, you monitor customer feedback and implement improvements based on customer satisfaction surveys and feedback\nYou resolve customer complaints by investigating issues, identifying root causes, and implementing corrective actions\nYou maintain accurate and up-to-date records of customer interactions and team activities for reporting purposes\nFinally, you work closely with other departments, such as sales and operations, to ensure seamless service delivery\nQualifications\nA degree in Business Administration, International Business, Marketing, Service Management, Customer Experience Management, or a related field\nMinimum five years customer service experience in testing & certification industry with solid coaching and mentoring experience\nExcellent verbal and written communication skills in Mandarin and English; proficiency in an additional European language is a plus\nStrong collaboration, adaptability, results orientation, innovation, digital mindset, and customer focus\nStrong integrity, entrepreneurial mindset, and commitment to safety, security, and sustainability\nPleasant personality and good communication skills\nWhat we offer\nAttractive salary, incl. Christmas bonus and vacation pay as well as company profit-sharing scheme\n30 days vacation\nFlexible, mobile working\nInternal training and qualification options\nEvents such as ski cup, motorcycle meeting or Christmas party\nOther great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more\nAbout DEKRA\nSafety meets knowledge and passion - that is why you can also rely on us as an employer and we provide safety in your life. In addition to an attractive salary, comprehensive social benefits and a company passion, we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.\nContact\nSarah Kraeft\n\n+49 711 7861-2046","description_format":"text","description_chars":2765,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Professional Services","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-07T11:47:42Z"},{"event":"close","at":"2026-10-07T15:47:34Z"},{"event":"reopen","at":"2026-10-08T09:38:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.841,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["conf:7","velocity","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/dekra-global-customer-service-manager-mfd","json_url":"https://alion.io/job/dekra-global-customer-service-manager-mfd.json","meta":{"generated_at":"2026-10-24T19:28:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783764},"rest":"https://alion.io/mcp/rest/get_company?id=1783764"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdekra-global-customer-service-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdekra-global-customer-service-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdekra-global-customer-service-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dekra-global-customer-service-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdekra-global-customer-service-manager-mfd"}]}