{"id":1872653,"url":"https://alion.io/job/dekra-key-account-manager","title":"Key Account Manager","company":{"id":1783764,"name":"DEKRA","domain":"dekra.com","url":"https://alion.io/company/dekra-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2357},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T02:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T21:09:03Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As one of the world’s leading expert organizations, the company currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe, secure and sustainable world.\nKey Responsibilities\nManage day-to-day client relationships across your assigned portfolio\nCreate and maintain annual account plans: client org map, revenue history, product roadmap, regulatory exposure, expansion opportunities\nDrive the renewal process proactively, well before contract expiry\nIdentify expansion opportunities by monitoring client product pipelines, regulatory exposure, and service breadth gaps\nConduct Quarterly Business Reviews - present partnership value, capture client priorities, propose forward recommendations\nCross-sell additional service lines with specific business cases tailored to each client’s needs\nCoordinate with delivery teams on project status, timeline issues, and quality concerns\nReceive new accounts from Business Development through a structured onboarding process\nEscalate churn risks with a proposed recovery plan\nWork with Technical Solutions Managers to identify cross-divisional bundling opportunities\nPerform and follow the DEKRA and Onward Security Code of Conduct, and follow all physical and digital security practices\nPerform other duties as directed\nRequirements\n3-7 years in key account management, client success, or technical sales in B2B services\nClient-centric, organized, and commercially assertive - able to spot cross-sell opportunities in technical conversations\nComfortable presenting commercial recommendations to senior client stakeholders\nAnalytical enough to read account data, identify growth patterns, and prioritize expansion targets\nExperience managing renewal cycles and proactive retention strategies\nFluent in Mandarin Chinese and functional English, TOEIC 650+ or equivalent English proficiency\nPreferred Qualifications\nExperience in TIC, cybersecurity, product certification, or compliance services\nFamiliarity with structured account planning frameworks or account health scoring\nUnderstanding of EU regulatory timelines (CRA, RED) and their impact on manufacturer compliance needs\nExperience coordinating cross-functional resources (technical, delivery, commercial) to serve key accounts\nIn addition to an attractive salary and comprehensive social benefits, we also provide you with the opportunity to work independently and take on responsibility from an early stage. 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