{"id":4128487,"url":"https://alion.io/job/delan-associates-itsm-administrator","title":"ITSM Administrator","company":{"id":690244,"name":"Delan Associates","domain":"delanhq.com","url":"https://alion.io/company/delanhq","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-07-27T20:21:29Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-11-12T01:53:48Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":107},"description":"Job Description:\nTitle: ITSM Administrator\nPosition Objective:The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also assist and play a vital role in Automation with the the client's Health AI chatbot while working to automate and integrate the bot with applications and systems.\nEssential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:\nGather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Service Management build and configure\nProvide application support for JIRA and Confluence to IT the rest of the business.\nCreate JIRA projects, queries and reports as required or requested.\nSupport JIRA and Confluence users\nWork with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.\nUtilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects\nSupport and configure JIRA plugins as required\nGenerate documentation on workflows and processes implemented in JIRA.\nWork with AI chatbot vendor for continuous improvement and integration.\nProvide support for chatbot issues/optimizations while working closely with leadership and the vendor.\nEducational/Experience Requirements:\nAA or Associates Degree required; (BA/BS preferred)\nMinimum of 5 years in the IT field required.\nAt least 3 years of JIRA experience required.\nComputer proficiency and aptitude IS/IT customer support experience (minimum 5 years). \nJIRA, UNIX, ITIL certifications preferred.\n2 years in Healthcare IT preferred.\nUnderstanding of JIRA APIs and webhooks\nExcellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to handle multiple tasks. Ability to work individually and as a member of a team. Ability to work under pressure.\nRequired to work in multiple locations must provide own transportation to each location.\nRequired License/Certifications:Working Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands - Medium DutyThe physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. 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