{"id":2882781,"url":"https://alion.io/job/delaware-nation-industries-application-support-analyst","title":"Application Support Analyst","company":{"id":4167,"name":"Delaware Nation Industries","domain":"delawarenationindustries.com","url":"https://alion.io/company/delawarenationindustries","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":136000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:17:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T18:00:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are seeking a customer-focused and technically capable Application Support Analyst to join our team. In this mid-level role, you will serve as a tier 1 and tier 2 support on Knowledge Management (KM) applications and platforms. The responsibilities include serving as the point of contact for internal users experiencing issues with IT systems, user setup, routing management, product management, business application requests, enhancement requests, software issues, and network connectivity. The primary goal is to provide prompt, professional technical support to minimize downtime and ensure smooth daily operations across the organization. This requires problem-solving, helping people, and working in a fast-paced environment.\nKey Responsibilities:\nRespond to incoming support requests via email ticketing system (JIRA) in a timely and professional manner.\nProvide Tier 1 / Tier 2 troubleshooting and resolution for a wide range of issues.\nDocument all support interactions, steps taken, and resolutions in the ticketing system for accurate tracking and knowledge base contributions.\nEscalate complex and unresolved issues to Tier 3 support teams, system developers, functional subject matter experts, and/or quality assurance analysts in a clear and timely manner, while keeping the end-user informed of progress.\nFollow up with users to confirm issue resolution and satisfaction\nMonitor support queues and proactively address trending issues when possible and notify leadership of trends.\nResponsible for managing workload utilizing a SQL database, dqMan query tool, eClearance front end, Webtop back end, Publishing Reporting, and JIRA Issue tracking system.\nRequirements\nBachelor’s degree\nOne or more years of experience in IT support, help desk, technical support or a customer service role with technical elements.\nAbility to build and maintain customer relationships\nExcellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.\nStrong customer service orientation\nSolid problem-solving and analytical skills\nAbility to multitask and manage multiple tickets/priorities in a fast-paced environment\nReliable, detail oriented, and able to work independently or collaboratively\nBenefits\nCovers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental\nMatching 401K\nShort- and Long-Term Disability\nPet Insurance\nProfessional Development/Education Reimbursement\nParking and Transit Benefits for NY, NJ, ATL, and DC Metro areas\nAAP/EEO Statement:\nDNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":3192,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-19T23:17:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/delaware-nation-industries-application-support-analyst","json_url":"https://alion.io/job/delaware-nation-industries-application-support-analyst.json","meta":{"generated_at":"2026-10-24T19:57:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4167},"rest":"https://alion.io/mcp/rest/get_company?id=4167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelaware-nation-industries-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelaware-nation-industries-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelaware-nation-industries-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delaware-nation-industries-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelaware-nation-industries-application-support-analyst"}]}