{"id":512818,"url":"https://alion.io/job/delegate-cx-home-based-customer-relations-billing-coordinator","title":"Home-Based Customer Relations & Billing Coordinator","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":14500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-11T19:49:29Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 1\nHiring Priority: Active Hiring\nWe are looking for a Home-Based Customer Relations & Billing Coordinator to join a growing U.S.-based company in the property restoration industry. In this role, you will support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation.\nYou will work closely with customers, project managers, the Project Coordinator, and the accounting team to ensure customers remain informed throughout the restoration process and that billing information, invoices, and supporting documentation are accurate and properly coordinated. Premier Choice Restorations provides restoration services, including fire, water, and storm damage restoration.\nREQUIRED CORE COMPETENCIES\nCustomer-Centric Communication: Communicates professionally, empathetically, and consistently with customers while providing clear updates and setting appropriate expectations throughout the restoration process.\n\nAttention to Detail: Ensures invoices, billing information, documentation, and project-related details are complete and accurate before submission.\n\nOrganization & Follow-Through: Effectively manages customer follow-ups, project milestones, outstanding invoices, billing requirements, and multiple priorities.\n\nProblem Solving & Coordination: Proactively identifies customer concerns and billing-related issues and coordinates with the appropriate team members to support timely resolution.\n\nAccountability & Reliability: Demonstrates ownership, conscientiousness, and dependability while independently managing responsibilities in a remote work environment.\n\nWHAT YOU WILL DO\nCustomer Relations\nConduct regular check-ins with customers throughout their project.\n\nProvide customers with appropriate updates regarding project progress and next steps.\n\nEnsure customers understand what to expect during each phase of the restoration process.\n\nProactively identify concerns and communicate them to the appropriate team member.\n\nFollow up after important project milestones to ensure customers are satisfied and informed.\n\nMaintain professional, empathetic, and consistent communication with customers.\n\nBilling Support\nAssist with preparing and sending customer invoices.\n\nTrack outstanding invoices and follow up as appropriate.\n\nFollow up with customers regarding outstanding invoices or required billing information.\n\nReview invoices for completeness and accuracy before submission.\n\nCoordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.\n\nAssist the Project Coordinator and accounting team with billing-related documentation.\n\nWHAT WE LOOK FOR\nEducation: Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.\n\nExperience: 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.\n\nLanguage Proficiency: Strong verbal and written English communication skills.\n\nWorking schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.\n\nTechnical Skills:\nProficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.\n\nExperience using accounting and invoicing systems to prepare, review, process, and track customer invoices.\n\nFamiliarity with project management systems for monitoring project progress, updates, milestones, and related documentation.\n\nFamiliarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation.\n\nAbility to review billing information and documentation for completeness and accuracy.\n\nExperience following up on outstanding invoices and required billing information.\n\nAbility to coordinate billing-related details with project managers, project coordinators, and accounting teams.\n\nAbility to learn and adapt to client-specific systems and software.\n\nWHAT WE OFFER\nSalary Range: PHP 40,000 - 42,500\n\nIndustry: Property Restoration / Insurance Restoration\n\nJob Type: Full-time\n\nWork Shift: 8:00 AM - 5:00 PM EST (USA)\n\nWorkdays: Monday through Friday (USA)\n\nBENEFITS OF WORKING WITH US\nIndustry-leading salary packages\n\nPermanent work-from-home setup\n\nCompany equipment provided\n\nGovernment-mandated benefits employer share\n\nInternet stipends upon regularization\n\nHMO Coverage upon regularization (with an option to enroll as early as Day 1)\n\nPTO credits and service incentive leaves\n\nMajor spring and winter company live events\n\nMonthly employee appreciation virtual events\n\nCompany-provided career skills training courses\n\nA company culture focused on your personal and professional growth\n\nWHO WE ARE\nDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.\nAt DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.\nIf you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Data Entry & Processing","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-07T15:57:00Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.449,"p_room":0.45,"age_days":38,"expected_fill_days":21,"reasons":["conf:5","velocity","win:tail","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-customer-relations-billing-coordinator","json_url":"https://alion.io/job/delegate-cx-home-based-customer-relations-billing-coordinator.json","meta":{"generated_at":"2026-10-11T19:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7033},"rest":"https://alion.io/mcp/rest/get_company?id=7033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelegate-cx-home-based-customer-relations-billing-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelegate-cx-home-based-customer-relations-billing-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelegate-cx-home-based-customer-relations-billing-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delegate-cx-home-based-customer-relations-billing-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelegate-cx-home-based-customer-relations-billing-coordinator"}]}