{"id":1474222,"url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-2","title":"Home-Based Customer Service Representative","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"Canva","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T14:34:22Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 2\nHiring Priority: Active Hiring\nThe DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.\nREQUIRED CORE COMPETENCIES\nA highly proficient communicator in both spoken and written English \nStrong customer service orientation \nExcellent problem-solving and analytical skills \nStrong organizational and time management skills \nAbility to function well in a high-paced and at times stressful environment. \nWHAT YOU WILL DO\nAnswers incoming calls and emails courteously and efficiently. Provides customers with complete and accurate information concerning orders, catalog inquiries, returns, pricing, freight quotes, lead times, etc.\nEnters customer notes and order related information into the computer system.\nCollects customer comments regarding product suggestions, catalog changes, service problems, compliments, etc.\nFollows up with customers on pending items or items in question. Notifies customers of delays.\nProvides customers with additional information regarding Evans' products or services.\nNotifies Customer Service Manager of issues that are unresolved.\nWorks effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions by actions, words and deeds.\nOther duties as assigned.\nWHAT WE LOOK FOR\nEducation: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. \nExperience: 1-2 years of direct Promotional, Customer Service, or Order Management role. \nLanguage Proficiency: Strong verbal, written, and English communication skills. \nWorking schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. \nTechnical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. \nIndustry-Specific Software/Knowledge: \nDirect experience in the promotional industry or comparable e-commerce experience is beneficial. \nExperience working with inbound and outbound calls, customer retention, and inside sales is preferred. \nCustomer orientation and the ability to adapt to and respond to diverse types of characters. \nFamiliarize yourself with CRM systems and practices. \nWHAT WE OFFER\nSalary Range: Php30,000-Php35,000 \nIndustry: Promotional Products \nJob Type: Full-time \n Work Shift: 8:00 AM - 5:00 PM EST (USA) \n Workdays: Monday through Friday (USA) \n#DCXWorkFromHome Set-up\nBENEFITS OF WORKING WITH US\nIndustry-leading salary packages\nPermanent work-from-home setup\nCompany equipment provided\nGovernment Mandated Benefits Employer Share\nInternet stipends upon regularization\nHMO Coverage upon regularization (with an option to enroll as early as Day 1)\nPTO credits and service incentive leaves\nMajor spring and winter company live events\nMonthly employee appreciation virtual events\nCompany-provided career skills training courses\nA company culture focused on your personal and professional growth\nWHO WE ARE\nDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.\nAt DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.\nIf you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4692,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Data Entry & Processing","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-29T18:10:09Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":14,"expected_fill_days":21,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-2","json_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-2.json","meta":{"generated_at":"2026-10-12T21:39:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7033},"rest":"https://alion.io/mcp/rest/get_company?id=7033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelegate-cx-home-based-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelegate-cx-home-based-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelegate-cx-home-based-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delegate-cx-home-based-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelegate-cx-home-based-customer-service-representative-2"}]}