{"id":3329717,"url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-3","title":"Home - Based Customer Service Representative","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T19:48:55Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nThis is a general consideration posting. The CSR / Order Management Specialist position is a regularly sought-after role and we will review applicants under this posting weekly to find ideal matches for clients as this position type comes open.\nThe DCX Home Based CSR / Order Management Specialist will work as a full-time with a rapidly growing US-based company. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.\nThe daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.\nIdeal Candidates will be:\nHighly proficient communicator in both spoken and written English\n\nHave a love for administrative support\n\nIs comfortable quickly shifting between multiple priorities\n\nDirect experience in a customer service role\n\nDirect experience handling post-order tracking and shipments\n\nHyper-focused on the details\n\nHas experience using order management or CRM systems\n\nIs a team player above all\n\nIs a quick to pick up company-specific programs\n\nExcellent attention to details\n\nResponsibilities:\nFriendly Customer Care and Great Sales Support\nTake charge of customer problems, vendor errors, and shipping discrepancies by responding on the same day with profitable solutions.\n\nCommunicate and escalate order issues before problems occur.\n\nDevelop and cultivate positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’re a team\n\nPerform other duties as assigned by the President/Manager from time to time.\n\nProcess Submitted Orders\nReview Submitted Orders for properly formatted artwork, completeness, accuracy, delivery timeline, and acceptable margin. Any job that is found to be non-compliant should be returned to pending and the Sales Representative notified immediately by Job Tracker e-mail detailing the issue that must be resolved so the job may be processed.\n\nCreate and Send Purchase Order (s) and Artwork to Vendor (s) (Alert Accounting and Sales Representative Immediately if unable to process an order due to Past Due Balance or Credit Limit Exceeded by Job Tracker e-mail)\n\nGenerate Packing Slips and Backorders as needed\n\nEdit Follow-up Date and Job Tracker with detailed notes as needed so anyone viewing the Job Tracker is well-informed and understands the current state of the job.\n\nTrack Orders To Ensure Time Shipping using the Job Tracker\nContact Vendor to confirm receipt of order/art and obtain ESD, tracking # or proof status and document in order tracker and manage Follow-Up Date\n\nE-mail Order Acknowledgment to the Customer once the ship date is provided by the Vendor\n\nDocument tracking # including carrier and e-mail Shipping Confirmation to Customer immediately upon receipt\n\nProperly schedule Follow-up Dates for special action orders (Critical or Critical Rush) to ensure on-time shipment and expedite or escalate as applicable.\n\nProcess vendor acknowledgments/proof approvals on the same day received.\n\nFollow up with vendors for invoices within 48 hrs after an order has shipped so BI customer is billed in a timely manner and BI can take advantage of rebates by paying our vendors within outlined terms\n\nEdit Purchase Order, Sales Order, and Job Description Header as needed to match Vendor Invoice (i.e. Quantity and Cost) to ensure customers are billed accurately, Sales Representative commission is paid correctly, and repeat orders are produced correctly.\n\nEnsure Job Tracker is completed daily (i.e. no records found)\n\nProduct Knowledge and Supplier Relations\nBuild relationships with supplier reps by attending office supplier meetings and local tabletop shows (some national shows for Sr. CSRs.)\n\nReview supplier catalogs and learn product knowledge to quickly provide product ideas and lead time.\n\nRole Details and Requirements\nIndustry: Promotional\n\nWork Shift: 8:00 AM - 5:00 PM (CST)\n\nWorkdays: Monday - Friday (USA)\n\nWritten and spoken English skills: Very Proficient\n\n2+ years of Experience in a customer service or order management role\n\nPreferred: Promotional product experience\n\nProficient with Microsoft Applications\n\nProficient with Google Applications\n\nHas direct experience in the promotional industry OR relatable e-commerce experience.\n\nSalary package: PHP 27,000.00 - 35,000.00\n\nAbout DCX\nDCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!\nTo our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.\nTo our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.\nWe look forward to receiving your application and getting to know you better!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":5758,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-27T11:38:13Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-3","json_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-3.json","meta":{"generated_at":"2026-11-04T05:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7033},"rest":"https://alion.io/mcp/rest/get_company?id=7033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelegate-cx-home-based-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelegate-cx-home-based-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelegate-cx-home-based-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delegate-cx-home-based-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelegate-cx-home-based-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3329717}},{"tool":"search_jobs","arguments":{"company":"delegatecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3329717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}