{"id":4002869,"url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-4","title":"Home-Based Customer Service Representative","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"Canva","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T04:37:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 1\nHiring Priority: Immediate\nWe are looking for a Home-Based Customer Service Representative to join a leading U.S.-based company in the promotional products industry. In this role, you will help deliver excellent service to customers and partner brands by managing orders from entry through delivery, coordinating with suppliers, sales representatives, and internal teams, and resolving product and order concerns. You will drive customer satisfaction by responding to inquiries, keeping accurate records, and maintaining strong product knowledge, while growing your skills as a valued member of a partner's team.\nREQUIRED CORE COMPETENCIES\nOrganizational & Time Management - Effectively manages multiple orders and tasks while meeting strict production and delivery deadlines.\nAttention to Detail - Maintains a high level of accuracy in order entry, proof reviews, and system documentation.\nCommunication Skills - Communicates clearly and professionally in spoken and written English with customers, suppliers, sales representatives, and internal teams.\nProblem Solving & Analysis - Identifies order issues and discrepancies and resolves them efficiently with suppliers and internal teams.\nCustomer Service Orientation - Builds trust with customer accounts and performs well in a fast-paced and, at times, high-pressure environment.\nWHAT YOU WILL DO\nResponsible for entering orders and handling the end-to-end process until the order reaches the customer. \nCommunicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. \nResponsible for building sustainable relationships and trust with customer accounts through open and interactive communication. \nResponsible for working with suppliers and the internal team on order issue resolution when needed. \nEnsure production proof approvals are received and reviewed, and document proof and production status in internal systems. \nEnsure up-to-date records of customer interactions, transactions, comments, and complaints. \nResponsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software. \nEnsure that communication procedures, guidelines, and policies are followed. \nAd hoc tasks aligned with those mentioned above. \nWHAT WE LOOK FOR\nEducation: Bachelor's degree in Marketing, Communications, Business Administration, or a related field.\nExperience: 1-2 years of direct experience in promotional products, customer service, or order management roles.\nLanguage Proficiency: Strong verbal and written English communication skills.\nWorking Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.\n Technical Skills:Proficient in Microsoft Office (Word, Excel, Outlook).\nProficient in Google Workspace (Gmail, Sheets, Docs).\nFamiliarity with CRM systems and practices.\nBasic exposure to Adobe Illustrator, Adobe Photoshop, or Canva is ideal.\nDirect promotional products industry experience or comparable e-commerce experience is beneficial.\nExperience with inbound and outbound calls, customer retention, and inside sales is preferred.\nAbility to adapt to and respond to diverse types of customers.\n\nWHAT WE OFFER\nSalary Range: PHP 27,000 - 30,000\nIndustry: Promotional Products\nJob Type: Full-time\n Work Shift: 8:00 AM - 5:00 PM CST (USA)\n Workdays: Monday through Friday (USA)\nBENEFITS OF WORKING WITH US\nIndustry-leading salary packages \nPermanent work-from-home setup \nCompany equipment provided \nGovernment-mandated benefits employer share\nInternet stipends upon regularization \nHMO Coverage upon regularization (with an option to enroll as early as Day 1)\nPTO credits and service incentive leaves \nMajor spring and winter company live events \nMonthly employee appreciation virtual events \nCompany-provided career skills training courses \nA company culture focused on your personal and professional growth\nWHO WE ARE\nDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.\nAt DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.\nIf you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4912,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-10T04:37:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-10T05:33:29Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-4","json_url":"https://alion.io/job/delegate-cx-home-based-customer-service-representative-4.json","meta":{"generated_at":"2026-11-10T05:33:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7033},"rest":"https://alion.io/mcp/rest/get_company?id=7033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelegate-cx-home-based-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelegate-cx-home-based-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelegate-cx-home-based-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delegate-cx-home-based-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelegate-cx-home-based-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4002869}},{"tool":"search_jobs","arguments":{"company":"delegatecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4002869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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