{"id":3394815,"url":"https://alion.io/job/delegate-cx-home-based-customer-support-specialist","title":"Home-Based Customer Support Specialist","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"Canva","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T01:13:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 1\nHiring Priority: Immediate\nThe DCX Client Services Home-Based Customer Support Specialist will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Support Specialist.\nREQUIRED CORE COMPETENCIES\nA highly proficient communicator in both spoken and written English \nStrong customer service orientation \nExcellent problem-solving and analytical skills \nStrong organizational and time management skills \nAbility to function well in a high-paced and at times stressful environment. \nWHAT YOU WILL DO\nResponsible for entering orders and handling the end-to-end process until the order reaches the customer. \nCommunicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients. \nResponsible for building sustainable relationships and trust with customer accounts through open and interactive communication. \nResponsible for working with suppliers and the internal team on order issue resolution when needed. \nEnsure production proof approvals are received and reviewed, and document proof and production status in internal systems. \nEnsure up-to-date records of customer interactions, transactions, comments, and complaints. \nResponsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software. \nEnsure that communication procedures, guidelines, and policies are followed. \nAd hoc tasks aligned with those mentioned above. \nWHAT WE LOOK FOR\nEducation: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field. \nExperience: 1-2 years of direct Promotional, Customer Service, or Order Management role. \nLanguage Proficiency: Strong verbal, written, and English communication skills. \nWorking schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. \nTechnical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. \n Industry-Specific Software/Knowledge: \nDirect experience in the promotional industry or comparable e-commerce experience is beneficial. \nExperience working with inbound and outbound calls, customer retention, and inside sales is preferred. \nCustomer orientation and the ability to adapt to and respond to diverse types of characters. \nFamiliarize yourself with CRM systems and practices. \nComfortable with social media marketing. \nVarious promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore) \nWHAT WE OFFER\nSalary Range: Php30,000-Php35,000 \nIndustry: Promotional Products \nJob Type: Full-time \n Work Shift: 8:00 AM - 5:00 PM EST (USA) \n Workdays: Monday through Friday (USA) \n#DCXWorkFromHome Set-up\nBENEFITS OF WORKING WITH US\nIndustry-leading salary packages\nPermanent work-from-home setup\nCompany equipment provided\nGovernment Mandated Benefits Employer Share\nInternet stipends upon regularization\nHMO Coverage upon regularization (with an option to enroll as early as Day 1)\nPTO credits and service incentive leaves\nMajor spring and winter company live events\nMonthly employee appreciation virtual events\nCompany-provided career skills training courses\nA company culture focused on your personal and professional growth\nWHO WE ARE\nDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.\nAt DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.\nIf you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4690,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-28T11:59:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-customer-support-specialist","json_url":"https://alion.io/job/delegate-cx-home-based-customer-support-specialist.json","meta":{"generated_at":"2026-10-31T02:15:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7033},"rest":"https://alion.io/mcp/rest/get_company?id=7033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelegate-cx-home-based-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelegate-cx-home-based-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelegate-cx-home-based-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delegate-cx-home-based-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelegate-cx-home-based-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3394815}},{"tool":"search_jobs","arguments":{"company":"delegatecx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3394815},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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