{"id":1135563,"url":"https://alion.io/job/delegate-cx-home-based-dcx-team-leader","title":"Home-Based DCX Team Leader","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":40000,"max":50000,"currency":"PHP","period":"day","gross":null,"usd_annual":199500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-23T07:45:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T00:53:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 1\nThe DCX Team Leader is responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. He/she must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the company needs in order to assist and train team members as necessary.\nIdeal Candidates Will Be\nSelf-motivated \nHighly skilled communicator \nResults Driven \nWell-structured and well organized \nA strong multitasker \nAccurate with detailing information \nSolution provider with superior ability to empathize, relate to valued customers \nAble to think on their feet and \"out-of-the-box\" \nDetermined to be the \"go to\" person \nIs very intuitive with computers and learning various software \nPrograms that will be used\nMicrosoft Suite \nGoogle Suite \nVarious web portals \nVarious communication applications \nRole Details\nIndustry: Outsourcing | Promotions \nWork Shift: 8:00 AM - 5:00 PM CST\nWorkdays: Monday through Friday\nWritten and spoken English skill: Very Proficient \nSalary Range: PHP 40,000.00 - 50,000.00 \nDaily Responsibilities\nEnsures client services team members are meeting expectations of client;\nConducts ongoing training with both new hires and longtime employees; \nTracks and manages employee attendance; \nCompletes regular reviews of employee performance ; \nProvides coaching and mentoring to all team members who are having performance and work issues;\nCollaborates with various teams and departments regarding employee and operational concerns;\nAlerts sales and hiring teams whenever a new hire is needed; \nRegularly reports to the Customer Success Management leadership on key team metrics such as team performance, goals, attendance, and other issues; and \nPerforms tasks analogous to the foregoing. \nAdditional Job Requirements\nMinimum 3 years of experience in a team lead role. \nMinimum 3 years of experience in the BPO industry. \nSoftware knowledge: Microsoft Excel required; Microsoft Office knowledge required. \nAbout DCX \nDCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!\nTo our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.\nTo our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.\nWe look forward to receiving your application and getting to know you better!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":3315,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T07:45:09Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","agency","win:early"],"computed_at":"2026-09-23T12:35:19Z"},"pay":{"stated_usd_annual":199500,"is_top_pay":true},"html_url":"https://alion.io/job/delegate-cx-home-based-dcx-team-leader","json_url":"https://alion.io/job/delegate-cx-home-based-dcx-team-leader.json","meta":{"generated_at":"2026-09-23T12:35:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}