{"id":1022245,"url":"https://alion.io/job/delegate-cx-home-based-inside-sales-support-specialist","title":"Home-Based Inside Sales Support Specialist","company":{"id":7033,"name":"Delegate CX","domain":"delegatecx.com","url":"https://alion.io/company/delegatecx","size_band":"1001-5000","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":484},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":true},{"name":"Adobe Photoshop","optional":true},{"name":"Canva","optional":true},{"name":"Gmail","optional":true},{"name":"Google Sheets","optional":true},{"name":"Google Workspace","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-23T00:53:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nNumber of Openings: 1\nHiring Priority: Active Hiring\nWe are looking for a Home-Based Inside Sales Support Specialist to join a growing U.S.-based manufacturer and distributor in the industrial pipe, valve, and fitting (PVF) industry. In this role, you will support the day-to-day order lifecycle by entering and verifying customer orders, preparing quotes, and communicating with customers and internal teams to keep every order accurate, on time, and well-documented. You will play a key role in maintaining the company's reputation for precision and reliability while helping its long-standing customer base feel informed and taken care of.\nREQUIRED CORE COMPETENCIES\nOrganizational & Time Management - Effectively manages multiple orders, quotes, and follow-ups while meeting strict deadlines.\n\nAttention to Detail - Maintains a high level of accuracy in order entry, pricing, and account records.\n\nCommunication Skills - Communicates clearly and professionally with customers and internal teams.\n\nProblem Solving & Analysis - Identifies discrepancies in orders or pricing and resolves issues efficiently.\n\nSystems & Technical Proficiency - Strong understanding of order entry processes and the ability to quickly learn ERP/EDI systems and other business software.\n\nWHAT YOUWILLDO\nOrder Entry & Accuracy: Enter customer orders into our ERP and EDI software systems with a high level of precision; confirm part numbers, shipping info, pricing, and delivery requirements.\n\nCustomer Communication: Respond to phone calls and emails regarding orders, inventory, and shipping timelines; keep customers updated on status and resolve basic issues.\n\nQuoting Support: Prepare and send quotes using established pricing structures; escalate complex quote requests to Account Managers or Sales leadership.\n\nSales Support: Help maintain customer records, pricing data, and order history; follow up on open orders and incomplete requests.\n\nProcess Reliability: Ensure clean handoffs to operations, shipping, and production; flag any inconsistencies or errors before they reach the floor.\n\nWHAT WE LOOK FOR\nEducation: High school diploma required; associate’s or bachelor’s degree preferred (not required)\n\nExperience: 2-10+ years in customer service, inside sales support, or order entry (Manufacturing or distribution background preferred but not required)\n\nLanguage Proficiency: Strong verbal, written, and English communication skills.\n\nWorking schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.\n\nTechnical Skills:\nExperience with ERP or EDI systems is a plus (not required)\n\nProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n\nProficient in Google Workspace (Google Sheets, Gmail, Docs)\n\nBasic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.\n\nManufacturing or distribution background preferred but not required\n\nConfident using email, Microsoft Excel, and general office software\n\nComfortable learning and working within ERP and EDI order-management systems\n\nWillingness to learn new systems, products, and customer preferences over time\n\nWHAT WE OFFER\nSalary Range: PHP 45,000 - 47,500\n\nIndustry: Industrial Manufacturing & Distribution - Pipe, Valve & Fitting (PVF)\n\nJob Type: Full-time\n\nWork Shift: 8:00 AM - 5:00 PM CST (USA)\n\nWorkdays: Monday through Friday (USA)\n\nBENEFITS OF WORKING WITH US\nIndustry-leading salary packages\n\nPermanent work-from-home setup\n\nCompany equipment provided\n\nGovernment-mandated benefits employer share\n\nInternet stipends upon regularization\n\nHMO Coverage upon regularization (with an option to enroll as early as Day 1)\n\nPTO credits and service incentive leaves\n\nMajor spring and winter company live events\n\nMonthly employee appreciation virtual events\n\nCompany-provided career skills training courses\n\nA company culture focused on your personal and professional growth\n\nWHO WE ARE\nDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.\nAt DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.\nIf you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":4835,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-18T07:32:05Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.408,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:4","agency","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/delegate-cx-home-based-inside-sales-support-specialist","json_url":"https://alion.io/job/delegate-cx-home-based-inside-sales-support-specialist.json","meta":{"generated_at":"2026-09-23T13:23:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}