{"id":142344,"url":"https://alion.io/job/delight-software-engineer-ai-agent","title":"Software Engineer, AI Agent","company":{"id":35045,"name":"Delight","domain":"delight.ai","url":"https://alion.io/company/delight","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Claude Code","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Tool Use","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-02-02T22:58:18Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T13:24:16Z","board_verified":true,"closed_at":null,"days_open":256,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":256},"description":"The Company \nSendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations-chat, voice, video, messaging APIs-and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.\nWe powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.\nWe also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack-into intelligence, into experience, into outcomes.\nWe had a choice: protect what we built, or reinvent ourselves.\nWe chose reinvention.\nIn December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX-built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.\nThe name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost-the feeling of being truly understood and cared for. Not satisfied. Delighted.\nThe Product \nDelight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel-chat, SMS, email, voice, WhatsApp-without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.\nThe Role \nYou'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.\nYou might be this person if:\nYou've owned a system that broke in production, made it better, and still think about why it broke.\nYou use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.\nYou enjoy mentoring junior engineers not because it's expected, but because you genuinely care about how they grow.\nYou've shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.\nYou've led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.\nYou need to have:\n3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.\nDeep Python expertise with a proven track record of building and scaling reliable, performant systems.\nHands-on experience with LLM APIs.\nStrong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.\nStrong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.\nWhat you'll actually do:\nDesign and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.\nDrive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.\nBuild and optimize evaluation, observability, and classification pipelines that improve agent performance over time.\nLead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.\nImprove retrieval logic and embedding models to push RAG pipeline performance further.\nMonitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.\nGuide junior engineers and interns through code reviews, architectural discussions, and technical planning.\nPartner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.\nAdded Value:\nPrior experience with real-time or conversational interfaces.\nHands-on experience with agentic frameworks such as LangChain or LangGraph.\nFamiliarity with vector databases, search technologies, or large-scale data processing.\nContributions to open-source LLM or AI tooling ecosystems.\nNative-level English fluency.\nOur KR benefits include (but are not limited to):\nSilicon Valley's equity program (1-year cliff) \nHybrid work policy, flexible work hours\nBe Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages\nLearn a Language benefit - up to 3.6 million won per year towards language lessons \nMonthly team building cost\nPartial support for commuting costs\nFree parking at the Seolleung office\nGroup insurance support that covers employees, spouses, and children\nMedical checkup support, including MRI and genetic testing - for the employee and one family member\nSeven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)\nUnlimited snack bar filled with snacks, beverages, and instant noodles every day\n12-week paid parental leave support (available for both mothers and fathers)\nOther support programs for congratulations and condolences\nFlexible Work Policy\nWe offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.\nWhat diversity and inclusion mean to us\nThere is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.\nWhy Sendbird \nWe're not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.","description_format":"text","description_chars":6703,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Equity","Flexible schedule","Gym membership","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Marketing & Sales AI","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-02-02T22:58:18Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":256,"expected_fill_days":87,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/delight-software-engineer-ai-agent","json_url":"https://alion.io/job/delight-software-engineer-ai-agent.json","meta":{"generated_at":"2026-10-17T15:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35045},"rest":"https://alion.io/mcp/rest/get_company?id=35045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelight-software-engineer-ai-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelight-software-engineer-ai-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelight-software-engineer-ai-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delight-software-engineer-ai-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelight-software-engineer-ai-agent"}]}