{"id":66304,"url":"https://alion.io/job/delinea-advanced-support-engineer-i","title":"Advanced Support Engineer I","company":{"id":3346,"name":"Delinea","domain":"delinea.com","url":"https://alion.io/company/delinea","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":83000,"max":99000,"currency":"USD","period":"year","gross":null,"usd_annual":99000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Angular","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Delinea","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-20T15:38:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T08:11:48Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":41},"description":"About Delinea:\nDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.\nJoin our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.\nApply today to help us achieve our mission.\nSummary:\nWe are seeking a highly skilled Advanced Support Engineer - I to join our Global Technical Support team. This role requires a balance of technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms. The ideal candidate will excel at managing complex support cases, rebuilding customer trust in challenging situations, and driving resolutions that ensure customer success.\nThe position reports directly into a Support Manager for our Advanced Support Team.\nThis role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.\nWhat You’ll Do:\nServe as the primary point of contact for escalated customer cases, delivering outstanding technical and case management.\n\nDiagnose, troubleshoot, and resolve advanced technical issues related to Delinea software product(s).\n\nCollaborate with peers, engineering and product teams to identify root causes and provide timely, high-quality solutions.\n\nRepair and maintain customer trust by managing sensitive or escalated situations with professionalism and empathy.\n\nDemonstrate a strong understanding of the product’s features and use cases, including how they interact with operating system(s) to aid in debugging and troubleshooting.\n\nDocument escalated case findings, solutions, and best practices to improve knowledge sharing and prevent recurring issues.\n\nContribute to continuous improvement by providing feedback to product and engineering teams based on customer insights.\n\nThrives in a culture of continuous learning; comes in with openness and excitement to grow, and understands that evolving technical knowledge is key to long-term success.\n\nMentor and coach Technical Support Engineers and contribute to a culture of excellence within the global support team.\n\nWhat You’ll Bring:\nProven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions.\n\nExceptional customer and case management skills, with the ability to prioritize and manage multiple cases effectively.\n\nStrong ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust.\n\nKnowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls, etc.).\n\nSolid understanding of the product’s operating system (Linux/Unix/Windows, depending on environment).\n\nWorking knowledge of software code debugging principles and techniques to analyze, troubleshoot, and understand product code functionality.\n\nExcellent English written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.\n\nStrong analytical thinking, problem-solving skills, and attention to detail.\n\nWe’d Love to See:\nBachelor’s and/or advanced degree in Computer Science or similar discipline preferred (or equivalent work experience)\n\nStrong knowledge of various Cloud architectures, AWS, Azure, O365, Google Cloud etc\n\nStrong understanding of Object-Oriented principles, the .NET Framework, relational databases\n\nFamiliarity with a variety of scripting or coding languages (C#, C++, Angular, PowerShell, Python, Bash, SQL) is a plus.\n\nDo we want to add familiarity with our products in this? Experience being the Administrator of a Delinea product would be a plus.\n\nFor this Job, Delinea is not considering candidates that need any type of US work authorization now or in the future. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J1, etc.\nWhy work at Delinea?\nWe're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.\n\nWe invest in people who are smart, self-motivated, and collaborative.\n\nWhat we offer in return is meaningful work, a culture of innovation and great career progression.\n\nAt Delinea, our core values are STRONG and guide our behaviors and success:\nSpirited - We bring energy and passion to everything we do\n\nTrust - We act with integrity and deliver on our commitments\n\nRespect - We listen, value different perspectives, and work as one team\n\nOwnership - We take initiative and follow through\n\nNimble - We adapt quickly in a fast-changing environment\n\nGlobal - We embrace diverse people and ideas to drive better outcomes\n\nWe believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.\nWe take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.\nDelinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nUpon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.","description_format":"text","description_chars":7015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","AI Agents"],"lifecycle":[{"event":"open","at":"2026-08-20T15:38:05Z"},{"event":"close","at":"2026-08-25T20:05:17Z"},{"event":"reopen","at":"2026-09-23T22:57:09Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.692,"p_room":0.44,"age_days":41,"expected_fill_days":35,"reasons":["conf:8","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":99000,"is_top_pay":true},"html_url":"https://alion.io/job/delinea-advanced-support-engineer-i","json_url":"https://alion.io/job/delinea-advanced-support-engineer-i.json","meta":{"generated_at":"2026-10-01T10:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2189,"day_limit":5000,"remaining_today":2811,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}