Account Manager

Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact:

As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home

What you will do:

• Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform.

• Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base.

• Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI.

• Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals.

• Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles.

• Maintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management.

• Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency.

What you will Bring:

• 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.

• Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape.

• Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals.

• Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.

• Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.

• Experience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively.

• A bachelor's degree in a relevant field or equivalent work experience.

• Fluency in English is required, with strong written and verbal communication skills being essential.