{"id":3672552,"url":"https://alion.io/job/deliveree-customer-service-agent-remote-2","title":"Customer Service Agent (REMOTE)","company":{"id":2107219,"name":"Deliveree","domain":"deliveree.com","url":"https://alion.io/company/deliveree","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Indonesia"],"countries":["ID"],"hiring_countries":["ID"],"hiring_countries_total":1,"salary":{"min":4000000,"max":4000000,"currency":"IDR","period":"month","gross":true,"usd_annual":3120},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-11-03T09:44:33Z","employer_posted_date":null,"last_verified_at":"2026-11-03T09:44:33Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.\n\nSUMMARY OF OPPORTUNITY\n\n Position: Customer Service Agent\n\n Location: Indonesia (REMOTE)\n\n Salary: Rp 4.000.000\n\nDeliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.\n\nIf you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.\n\nOur Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.\n\nIf accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.\n\nIf this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.\n\nQUALIFICATIONS\n\n No minimum or maximum year of working experience\n\n Minimum education of a 3-year diploma degree (D3) or above\n\n GPA 3.0 or higher\n\n Having proper devices including a laptop and headset, also a stable internet connection\n\n All majors welcome to apply\n\n Good English skills\n\n Good speaking and writing skills\n\n Fast typing skills\n\n Willing to work on shifted schedule\n\n Self-motivated, independent, and hardworking\n\n Multitasking skills and detail-oriented\n\nBENEFITS\n\n Competitive monthly salary\n\n Merit-based promotions\n\n Annual paid leave\n\n 13th-month bonus\n\n Remote working\n\nHOW TO APPLY\n\nSubmit the below items via email to  - If you submit all the required materials and your qualifications fit our search, you will hear back from us.\n\n Brief cover email\n\n PDF resume\n\n Completed pre-interview form\n\n University grades or transcript\n\n Include “REMOTE” in the subject line\n\nDownload Pre-Interview Form:\n\n For fresh graduates: https://dlvr.ee/3QlUSG3\n\n For experienced hires: https://dlvr.ee/41iXQBp\n\nP.S.:\n\nPlease do not apply directly through Tech in Asia, as their system may automatically reject your application after few days. You can follow the 'How to Apply' instructions carefully.\n\nAll communication regarding your application with Deliveree will be conducted exclusively through our official careers email.\n\nDELIVEREE NEWS\n\n https://techcrunch.com/2022/06/26/deliveree-is-smoothing-southeast-asias-bumpy-logistics-landscape/ \n\n https://money.kompas.com/read/2022/06/27/103000726/deliveree-dapat-pendanaan-seri-c-senilai-70-juta-dollar-as-untuk-perkuat?page=all#page2 \n\n https://id.techinasia.com/deliveree-pendanaan-seri-c \n\n https://www.republika.co.id/berita/re4gns457/deliveree-raih-pendanaan-seri-c-senilai-rp-1-02-triliun \n\n https://www.beritasatu.com/ekonomi/944497/wow-deliveree-raih-pendanaan-seri-c-senilai-us-70-juta \n\nDELIVEREE LINKS\n\n https://www.deliveree.com/careers\n\n https://www.deliveree.com/logistics-investment-summary/ \n\n https://www.linkedin.com/company/deliveree-on-demand-logistics-southeast-asia/ \n\n https://www.crunchbase.com/organization/deliveree \n\nDELIVEREE OFFICE TOUR\n\nhttps://www.youtube.com/watch?v=3Z0FSCPm0gQ","description_format":"text","description_chars":4023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-03T09:46:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":3120,"is_top_pay":false},"html_url":"https://alion.io/job/deliveree-customer-service-agent-remote-2","json_url":"https://alion.io/job/deliveree-customer-service-agent-remote-2.json","meta":{"generated_at":"2026-11-09T22:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2107219},"rest":"https://alion.io/mcp/rest/get_company?id=2107219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveree-customer-service-agent-remote-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveree-customer-service-agent-remote-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveree-customer-service-agent-remote-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveree-customer-service-agent-remote-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveree-customer-service-agent-remote-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3672552}},{"tool":"search_jobs","arguments":{"company":"deliveree.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3672552},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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