{"id":3481933,"url":"https://alion.io/job/deliveroo-engineering-manager-chat-platform","title":"Engineering Manager - Chat Platform","company":{"id":1872590,"name":"Deliveroo","domain":"deliveroo.com","url":"https://alion.io/company/deliveroo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:52:23Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T16:03:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.\nAbout the Team\nWorld-class customer service is one of the cornerstones. We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication.\nImagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business.\nLocation: London, UK. This is a hybrid role, with 3 days a week in the office.\nAbout the Role\nYou'll be the driving force behind our support operations, leading a cross-functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.\nBut it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of our customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.\nGet to know our Engineering team - what drives us, how we work, and what you can expect.\nWhat You’ll Need to Thrive\nTo thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders.\nBeing flexible and comfortable working with various languages and technologies depending on the task is a big plus.\nPrevious hands-on software development experience in backend is definitely needed.\nYou happen to be a big adept of modern AI tools and stay close to the code.\nWe appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side.\nExperience with rollouts and fast-paced production environments is essential.\nAdditionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects.\nWhy Join Us?\nAt Deliveroo, you’ll do work that matters-solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:\nSolve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.\nSee your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.\nGrow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.\nA culture built for builders High standards, collaboration, flexible working and continuous learning.\nShare in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.\nIf you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!\n\nBeware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.","description_format":"text","description_chars":4969,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-29T20:22:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/deliveroo-engineering-manager-chat-platform","json_url":"https://alion.io/job/deliveroo-engineering-manager-chat-platform.json","meta":{"generated_at":"2026-11-01T17:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872590},"rest":"https://alion.io/mcp/rest/get_company?id=1872590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-engineering-manager-chat-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-engineering-manager-chat-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-engineering-manager-chat-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-engineering-manager-chat-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-engineering-manager-chat-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3481933}},{"tool":"search_jobs","arguments":{"company":"deliveroo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3481933},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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