{"id":2637907,"url":"https://alion.io/job/deliveroo-external-affairs-associate","title":"External Affairs Associate","company":{"id":1872590,"name":"Deliveroo","domain":"deliveroo.com","url":"https://alion.io/company/deliveroo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":1199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:07:26Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T14:22:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.\nJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.\nWe’re looking for a UKI Rider Relations Associate (L2) to join our London team. This is a hybrid role. In this role, you’ll help us represent the face of Deliveroo in interactions with external stakeholders, manage the impact of our rider fleet on local communities, and support our key trade union relationship with GMB.\nGet to know our Operations team - what drives us, how we work, and what you can expect.https://careers.deliveroo.co.uk/operations/\nWhat You’ll Be Doing\nYou’ll be joining the Rider Operations team. We are the foundation of our business, working to create an unparalleled experience for thousands of riders across the UK and Ireland while managing fleet interactions with local councils, traffic authorities, emergency services, and community stakeholders.\nHere’s what your day-to-day might look like:\nTrade Union Collaboration: Support Deliveroo’s relationship with the GMB Trade Union, administering quarterly JPC meetings and triaging GMB rider casework referrals with the Rider Support Centre.\nExternal Stakeholder Engagement: Build positive relationships with local and regional stakeholders, providing timely responses to inbound enquiries and representing Deliveroo in field meetings across the UKI.\nProactive Risk Mitigation: Work to reduce business risks related to local policies and regulations, such as council motions regarding bikes and e-bikes in city centres.\nRider Welfare & Respect Initiatives: Champion initiatives like our Rider Respect Charter to build partner awareness on rider welfare, while executing campaigns that address community challenges such as road safety and loitering.\nCross-Functional Policy & Strategy: Collaborate with PA, PR, Comms, and Rider Engagement teams to share positive stories, inform macro policy direction, and highlight community benefits.\nWhat you need:\nOur ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:\nIndustrial & Trade Union Relations: Experience or strong understanding of union and industrial relations within a UK/EU tech company, delivery aggregator, or complex operational environment.\nEmpathetic Communication Skills: Exceptional communication and listening skills, with the ability to adapt your style across diverse audiences, build rapport quickly, and bridge rider perspectives with external stakeholder needs.\nStakeholder Management & Media Capability: Strong stakeholder engagement skills to influence senior management, manage media enquiries alongside PR teams, and stick to key messaging.\nData-Led Analysis: Ability to gather data from various sources and deliver actionable insight to support sound business conclusions.\nOrganisational & Adaptive Mindset: Self-starter attitude with strong organizational capability to plan complex multi-element meetings, work solo, and adapt to changing priorities; valid flexibility for field travel across UKI.\nWhat’s in it for you\nAt Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:\nMake a visible impact every day Your work directly improves experiences for customers, partners and riders.\nLearn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.\nBuild a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.\nDeliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.\nWe aim to create a fair process that lets your skills shine-our interview typically includes 3-4 stages. Find more about how we hire here.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.\nIf you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!\n\nBeware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.","description_format":"text","description_chars":5718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-15T17:53:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/deliveroo-external-affairs-associate","json_url":"https://alion.io/job/deliveroo-external-affairs-associate.json","meta":{"generated_at":"2026-10-16T17:43:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872590},"rest":"https://alion.io/mcp/rest/get_company?id=1872590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-external-affairs-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-external-affairs-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-external-affairs-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-external-affairs-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-external-affairs-associate"}]}