{"id":2527788,"url":"https://alion.io/job/deliveroo-head-emea-refund-fraud-integrity","title":"Head EMEA Refund Fraud, Integrity","company":{"id":1872590,"name":"Deliveroo","domain":"deliveroo.com","url":"https://alion.io/company/deliveroo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T20:01:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T23:56:26Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Our Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.\nThe head of EMEA Refund Fraud will lead Doordash’s EMEA strategy for preventing and managing refund abuse across our marketplace.\nYou will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers.\nThis is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment.\nYou will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale.\nWhat You’ll Be Doing\nSetting the C&R Fraud Strategy\nSet and own the 1-2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap.\nProactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned.\nDetermine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest.\nDefine how we balance fraud loss, customer experience, operational cost and growth when designing controls.\nBuild compelling business cases for significant product, policy and operational investments.\nOwning Performance and Risk\nBe accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails.\nDevelop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost.\nPartner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions.\nEstablish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken.\nEnsure the organisation can detect and respond quickly to new abuse patterns and emerging threats.\nBuild Scalable Fraud Prevention Capabilities\nOwn the effectiveness of the overall C&R fraud framework across customer and partner journeys.\nIdentify systemic control gaps and ensure the right preventative, detective and responsive controls are in place.\nSet the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions.\nEnsure rules, models and controls are continually evaluated against both fraud outcomes and customer-experience guardrails.\nCreate effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention.\nChallenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value.\nLead Cross-Functional Strategy and Investment\nAct as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams.\nTranslate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line.\nLead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension.\nCreate alignment around priorities, decision rights and accountability without relying on excessive consensus.\nMake longer-term trade-offs and ensure resources are concentrated on the initiatives with the greatest expected impact.\nCommunicate complex risks and recommendations clearly to senior and executive stakeholders.\nBuild and Lead a High-Performing Team\nLead and develop a team of experienced fraud, strategy and operations professionals.\nTranslate your strategy into clear, measurable outcomes for individual team members.\nEmpower your team to own significant problems independently while providing effective challenge, coaching and direction.\nEstablish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks.\nBuild capability and succession within the team, identifying development opportunities and future talent needs.\nCreate an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions.\nHold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working.\nRequirements\nWe are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring:\nSignificant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years.\nExperience leading and developing experienced individual contributors and/or managers.\nDemonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects.\nA track record of defining and executing strategies across a 1-2 year horizon.\nExperience identifying complex problems, setting direction and making high-quality decisions where the answer is not immediately clear.\nStrong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences.\nExperience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance.\nStrong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions.\nExperience translating complex problems into scalable product, policy or operational solutions.\nStrong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy.\nExcellent written and verbal communication, including the ability to turn complex analysis into clear executive-level recommendations.\nExperience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it.\nWhat Success Looks Like\nIn this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high-impact priorities.\nYou will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities.\nYou will have built a team capable of owning complex problems independently - creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.\nIf you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!\n\nBeware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.","description_format":"text","description_chars":8949,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:04Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.756,"p_room":0.9,"age_days":20,"expected_fill_days":32,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/deliveroo-head-emea-refund-fraud-integrity","json_url":"https://alion.io/job/deliveroo-head-emea-refund-fraud-integrity.json","meta":{"generated_at":"2026-10-22T00:45:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872590},"rest":"https://alion.io/mcp/rest/get_company?id=1872590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-head-emea-refund-fraud-integrity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-head-emea-refund-fraud-integrity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-head-emea-refund-fraud-integrity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-head-emea-refund-fraud-integrity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-head-emea-refund-fraud-integrity"}]}