{"id":2527710,"url":"https://alion.io/job/deliveroo-new-partner-experience-advisor-mandarin-speaking","title":"New Partner Experience Advisor - Mandarin Speaking","company":{"id":1872590,"name":"Deliveroo","domain":"deliveroo.com","url":"https://alion.io/company/deliveroo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27700,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":37051},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:58:25Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T14:07:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.\nJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace-shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand-this is the team for you.\nWe’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success.\nWhat You’ll Be Doing\nYou’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one.\nHere’s what your day-to-day might look like:\nLead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.\n\nConsult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.\n\nLiaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.\n\nBuild Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership.\n\nOperational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.\n\nWhat You’ll Need to Thrive\nEssential\nFluent in English and Mandarin\n\nStrong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.\n\nTarget-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.\n\nIT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable.\n\nEmotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, \"get up and go\" attitude.\n\nOrganisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.\n\nNice to Have\nPrevious experience in account management, sales, or customer service.\n\nExperience working in a fast-paced startup or technology environment.\n\nInterview Process\nStep 1: Apply - Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!\n\nStep 2: Recruiter Screen - You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.\n\nStep 4: Interview & Case Study - You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).\n\nStep 5: Outcome - We’ll get back to you after your interview to let you know the result!\n\nWhy Join Us?\nAt Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:\nMake a visible impact every day\nYour work directly improves experiences for customers, partners and riders.\nLearn fast in an entrepreneurial environment\nWork close to the market with autonomy, pace and real responsibility.\nBuild a career, not just a role\nStretch yourself, develop new skills and grow as the business evolves.\nDeliver together in an inclusive culture\nCollaborative, values-driven teams that support how you work best.\nThe Details\nSalary: £27,700 base + up to £6,000 annual bonus (paid quarterly).\n\nStart Date: November 2026.\n\nWorking Pattern: Hybrid working offered after successful completion of probation.\n\nWe aim to create a fair process that lets your skills shine-our interview typically includes 3-4 stages. Find more about how we hire here.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.\nIf you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!\n\nBeware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.","description_format":"text","description_chars":6183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:04Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":37051,"is_top_pay":false},"html_url":"https://alion.io/job/deliveroo-new-partner-experience-advisor-mandarin-speaking","json_url":"https://alion.io/job/deliveroo-new-partner-experience-advisor-mandarin-speaking.json","meta":{"generated_at":"2026-10-28T14:31:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872590},"rest":"https://alion.io/mcp/rest/get_company?id=1872590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-new-partner-experience-advisor-mandarin-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-new-partner-experience-advisor-mandarin-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-new-partner-experience-advisor-mandarin-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-new-partner-experience-advisor-mandarin-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-new-partner-experience-advisor-mandarin-speaking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2527710}},{"tool":"search_jobs","arguments":{"company":"deliveroo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2527710},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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