{"id":2513309,"url":"https://alion.io/job/deliveroo-operations-associate-grocery-2","title":"Operations Associate - Grocery","company":{"id":3401,"name":"Deliveroo","domain":"deliveroo.co.uk","url":"https://alion.io/company/deliveroo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2907},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T09:17:33Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T03:16:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Operations Associate - L1 (UAE Grocery) Location: Dubai, UAE Working pattern: Onsite | Full-time | Shift-based (40 hours per week)\nAbout Deliveroo\nDeliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries - from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.\nDeliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.\nThe Role\nThe Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.\nThe ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.\nKey Responsibilities\nPerformance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.\n\nRoot Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.\n\nOn-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.\n\nAction Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.\n\nDocumentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.\n\nHardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.\n\nCollaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.\n\nRequirements\nExperience: 1-2 years in grocery, retail, or delivery operations.\n\nSkills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.\n\nTechnical: Familiarity with mobile/tablet apps and basic troubleshooting.\n\nTransport: Valid UAE driving license and own car.\n\nPhysical: Ability to be on-site at multiple store locations for extended periods.\n\nBenefits & Perks\n25 days annual leave + public holidays\n\nComprehensive medical insurance\n\nAnnual flight allowance\n\nFree Deliveroo Plus & partner discounts\n\nMaternity and paternity benefits\n\nRegular team events and social activities\n\nWorkplace & Diversity\nAt Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background - all you need is passion for great food and a drive to be part of something exciting.\nWe offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.","description_format":"text","description_chars":3759,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-14T09:22:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/deliveroo-operations-associate-grocery-2","json_url":"https://alion.io/job/deliveroo-operations-associate-grocery-2.json","meta":{"generated_at":"2026-10-15T05:57:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3401},"rest":"https://alion.io/mcp/rest/get_company?id=3401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-operations-associate-grocery-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-operations-associate-grocery-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-operations-associate-grocery-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-operations-associate-grocery-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-operations-associate-grocery-2"}]}