{"id":2528062,"url":"https://alion.io/job/deliveroo-smb-program-manager","title":"SMB Program Manager","company":{"id":1872590,"name":"Deliveroo","domain":"deliveroo.com","url":"https://alion.io/company/deliveroo-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T13:52:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T15:54:54Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Our Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.\nThe Role\nAs a Program Manager for our Operational Support team, you will lead the design and delivery of large-scale programmes across the SMB Hub - from structured engagement frameworks to communications and change initiatives - that keep the Hub's commercial priorities moving and measurable. As a Program Manager, you will work closely with Sales, New Partner Experience (NMX), Account Management and Partner Support leads to ensure the right initiatives land at the right time, applying a recognised delivery methodology to keep programmes on track.\nThis is an ideal role for an individual with strong project and time management skills who can manage multiple concurrent programmes end-to-end, while also designing long-term frameworks that drive lasting change across a large, fast-moving operation.\nThe Team\nThe SMB Hub brings together our commercial teams - Sales, New Partner Experience (NPX), Account Management and Partner Support - responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners across Europe, supported through our in-house contact centre in Manchester and third-party providers.\nThe Operational Support team is the glue that holds the Hub together. Within the team, we own workforce management (WFM), commercial excellence, tooling and automation - and this role is central to delivering change, ensuring effective communication throughout the Hub, and driving commercial excellence for our partners and the Hub as a whole.\nCore Responsibilities\nProgramme & Change Management\nLead end-to-end delivery of large-scale SMB initiatives - from scoping and governance through to sign-off, communications and reporting - so senior teams can track commercial impact.\n\nApply a consistent, recognised methodology (PRINCE2 or Six Sigma) to give initiatives clear milestones, risk management and quality control.\n\nDesign and embed a structured engagement framework for the Hub, defining how initiatives are prioritised, resourced and measured.\n\nStrategic Planning\nTranslate Hub priorities into actionable delivery plans that support commercial objectives, such as Ad revenue growth and partner adoption of Ads and Offers.\n\nMonitor delivery and engagement metrics (e.g. Peakon, adoption rates) and use the insight to adjust plans, manage risk and support decision-making.\n\nCollaborate with senior leadership across Sales, NMX and Account Management to align delivery capacity with Hub priorities.\n\nStakeholder Engagement & Communication\nOwn the SMB communications strategy - channel ownership, sequencing and accountability - to improve clarity and consistency of key messages.\n\nProduce clear, structured reporting that translates operational detail into decisions for senior stakeholders.\n\nAct as the conduit between Sales, NPX, Account Management, Partner Support and Ops, keeping a wide stakeholder group aligned and informed.\n\nWhat You'll Be Doing\nLeading delivery of the Hub's structured engagement framework, defining how initiatives are prioritised and measured.\n\nDesigning and implementing strategic communications and change initiatives, ensuring cross-functional alignment and coaching teams to embed new ways of working.\n\nApplying PRINCE2 or Six Sigma to bring rigour, clear milestones and risk management to SMB programmes.\n\nDelivering the Hub's career pathway and capability-building initiatives, connecting development and learning to progression.\n\nChampioning change and identifying new ways of working with Sales, NPX and Account Management to ensure agents have the right tools and content.\n\nPartnering with the commercial excellence and central teams to build robust plans that drive change through better engagement, improved efficiency or increased capability.\n\nLinking delivery directly to commercial outcomes, such as Ad revenue growth and partner adoption of Ads and Offers.\n\nIdentifying risks and inconsistencies before they affect delivery, escalating and problem-solving with appropriate autonomy.\n\nWhat You'll Need to Thrive\nThis is a delivery-focused role that will require an individual who can manage a number of competing priorities across a live, fast-moving Hub while keeping sight of the bigger picture. The successful candidate will be structured, comfortable applying a recognised delivery methodology, and confident communicating with stakeholders at all levels, including senior leadership.\nThe required skills include:\nStrong project and programme management skills, ideally with a PRINCE2 or Six Sigma qualification (or clear demonstrable working knowledge)\n\nExcellent time management - able to prioritise, sequence and protect delivery quality across multiple workstreams\n\nStrong written and verbal communication skills, with the ability to flex style for different audiences, including senior stakeholders\n\nProven ability to lead and deliver complex plans against deadlines, with a clear prioritisation model\n\nComfortable working with data and metrics to track and evidence impact, not just activity\n\nA collaborative approach; able to bring the right people together across functions and build trust quickly\n\nThe desired experiences include:\nTypically 3+ years' experience in project or programme delivery, operations, or a comparable environment\n\nIs either Six Sigma or Prince2 methodology (or equivalent) certified (Preferred)\n\nExperience delivering communications, engagement or change initiatives at scale\n\nExperience working within a commercial or contact-centre operating environment\n\nWhy Join Us?\nAt Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving.\nWe're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:\nSolve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.\nSee your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.\nGrow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.\nA culture built for builders High standards, collaboration, flexible working and continuous learning.\nWe aim to create a fair process that lets your skills shine - our interview typically includes 3-4 stages. Find more about how we hire here.\nOur Global Structure\nDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.\nDiversity, Equity and Inclusion\nAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.\nWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.\nIf you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.\nIf you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!\n\nBeware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.","description_format":"text","description_chars":9139,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:25:04Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.637,"p_room":0.55,"age_days":26,"expected_fill_days":19,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-14T17:33:51Z"},"pay":null,"html_url":"https://alion.io/job/deliveroo-smb-program-manager","json_url":"https://alion.io/job/deliveroo-smb-program-manager.json","meta":{"generated_at":"2026-10-14T17:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1872590},"rest":"https://alion.io/mcp/rest/get_company?id=1872590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeliveroo-smb-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeliveroo-smb-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeliveroo-smb-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deliveroo-smb-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeliveroo-smb-program-manager"}]}