{"id":3846412,"url":"https://alion.io/job/delivery-hero-coordinator-new-ventures-operations","title":"Coordinator New Ventures Operations","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":97,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Role Summary/Overview\nHandling Customer Critical Cases and Coming up with resolutions in different markets (UAE Kuwait Qatar\nBahrain etc.) Support the first line and investigating Customer and partner calls.\nWhat Did We Order\n New ventures (talabat Pro Rewards tDine etc.) in different markets (UAE Kuwait Qatar Bahrain etc.)\n Resolve escalations/ L2 tickets:\n Receiving customer complex cases (i.e. any case that cannot be handled by front line agents as\nper defined SOPs) and distributing them to customer care agents\n Escalating to team lead for critical or new cases\n Escalating and following up with the Product regional team on technical issues; Raising Jira and\ntPops tickets and following up on resolution2\n First line support on critical issues:\no Investigating customer cases and coming up with resolutions as per defined SLAs\no Handling compensations and refunds as per defined policy\n Conduct investigations and exploratory calls with Partners:\n Contacting customers (email & calls) to understand more about raised issues and ensuing the\nloop is closed with the customers\n Contacting restaurants to understand more about raised issues (e.g. restaurant rejected tDine)\n Running ad-hoc surveys / call campaigns to select customers (for example: understanding why\nchurn goes up)\n\nQualifications: \nClear disciplinary action records.\n\nKPI average of 90% or above over the last six months.\n\nMust have at least 12 months of tenure in both the company and the current position.\n\nMust be on track or performing in performance cycles to be considered. \n\nPlease make sure to apply on this form as Work: \nNo\n\nEmployment Type: \nContract","description_format":"text","description_chars":1635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-06T00:50:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-coordinator-new-ventures-operations","json_url":"https://alion.io/job/delivery-hero-coordinator-new-ventures-operations.json","meta":{"generated_at":"2026-11-10T22:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-coordinator-new-ventures-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-coordinator-new-ventures-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-coordinator-new-ventures-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-coordinator-new-ventures-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-coordinator-new-ventures-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3846412}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3846412},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}