{"id":3382148,"url":"https://alion.io/job/delivery-hero-coordinator-rider-onboarding","title":"Coordinator Rider Onboarding","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":110,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Role Summary\nWere looking for a dynamic operator to own the end-to-end journey of 3PL-sourced riders from onboarding to compliance while driving scalable partnerships and ensuring every rider hits the ground ready to deliver. This role sits at the intersection of operations data compliance and partner management offering a unique opportunity to shape the backbone of our logistics ecosystem.\nWhats On Your Plate\nOwn Onboarding Operations: Manage the full onboarding lifecycle for 3PL ridersdocument verification training coordination and go-live scheduling ensuring a seamless and rider-first experience.\nBe the Partner Anchor: Serve as the primary point of contact for 3PL partners. Build strong trust-based relationships gather feedback review performance and negotiate SLAs to raise the bar on compliance and delivery standards.\nTurn Data into Action: Leverage G-Suite Tableau and Looker to build dashboards track KPIs and deliver actionable insights. Identify gaps spot trends and drive improvements in onboarding speed compliance % and rider productivity.\nOrchestrate Cross-Functional Impact: Work closely with Training Document Verification Compliance and other internal teams to streamline processes and elevate the onboarding playbook.\nContinuously Innovate: Audit and re-design onboarding flows. Deploy new tools and strategies that bring efficiency scalability and industry best practices to the forefront.\nRaise the Standards: Ensure legal compliance and quality benchmarks are always met. Anticipate potential risks early and implement proactive measures to safeguard operations.\nEnable 3PL Success: Act as a guide and trusted advisor for partners. Provide clarity resolve issues and enable smooth collaboration that delivers mutual wins.\nWhat Did We Order\nA blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.\nComfort with data and dashboards you dont just report numbers you tell the story behind them.\nStakeholder management skills that make you the person people trust and turn to.\nA passion for building scalable processes and raising the compliance bar in a high-growth environment.\n\nQualifications: \nWhat Did We Order\nA blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.\nComfort with data and dashboards you dont just report numbers you tell the story behind them.\nStakeholder management skills that make you the person people trust and turn to.\nA passion for building scalable processes and raising the compliance bar in a high-growth environment.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":2641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-28T05:29:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-coordinator-rider-onboarding","json_url":"https://alion.io/job/delivery-hero-coordinator-rider-onboarding.json","meta":{"generated_at":"2026-10-30T04:27:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-coordinator-rider-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-coordinator-rider-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-coordinator-rider-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-coordinator-rider-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-coordinator-rider-onboarding"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3382148}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3382148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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