{"id":2922898,"url":"https://alion.io/job/delivery-hero-executive-global-technical-support-malaysia","title":"Executive - Global Technical Support (Malaysia)","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":107,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Freshdesk","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-20T09:28:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T02:10:46Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"As an Executive - Global Technical Support for TabSquare, you will be responsible for supporting clients with technical and product issues for all our solutions across the SEA and ANZ, Taiwan markets. Core responsibilities include:\nAcknowledge, troubleshoot, and resolve technical support queries reported via phone, email, WhatsApp, and live chat end-to-end within defined SLAs.\n\nAttempt and exhaust all possible troubleshooting opportunities.\n\nLog and track all queries into ticketing tools, ensuring problem statements are correctly identified, and tickets are categorized accurately.\n\nOwn the relationship and communication with clients throughout the course of a support query, providing periodic status updates.\n\nIdentify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging.\n\nFlag and notify potential high-impact infrastructure issues to internal teams.\n\nLiaise with Level 2 and Level 3 teams when troubleshooting issues.\n\nLiaise with Account Managers and other internal stakeholders on payments and billing-related queries.\n\nAdopt and maintain a client operations-first mindset.\n\nRecommend and share improvement ideas for continuous improvement.\n\nMinimum of 1 year of working experience in a technical, help desk, application, or SaaS support function within the Tech, IT sector is ideal\n\nBilingual proficiency in English and Mandarin is required to oversee and communicate with vendors and clients primarily based in English speaking countries as well as Hong Kong, Taiwan.\n\nExperience in interacting and troubleshooting issues for regional clients.\n\nGood understanding of content management systems.\n\nAnalytical and able to troubleshoot complex content, network, and printer issues.\n\nSolid interpersonal and communication skills.\n\nAble to work autonomously under tight timelines.\n\nFlexible and with a high degree of integrity.\n\nExperience with Freshdesk, TeamViewer, and Datadog.\n\nPrevious experience in POS or F&B IT Operations support is a plus.\n\n Why Join TabSquare\nRedefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate\n\nCreate Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.\n\nGrow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership.\n\nWork in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.\n\nThrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.","description_format":"text","description_chars":2763,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-20T12:39:49Z"},{"event":"close","at":"2026-10-20T16:57:43Z"},{"event":"reopen","at":"2026-10-21T00:35:55Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:1","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-executive-global-technical-support-malaysia","json_url":"https://alion.io/job/delivery-hero-executive-global-technical-support-malaysia.json","meta":{"generated_at":"2026-11-01T02:59:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-executive-global-technical-support-malaysia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-executive-global-technical-support-malaysia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-executive-global-technical-support-malaysia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-executive-global-technical-support-malaysia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-executive-global-technical-support-malaysia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2922898}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2922898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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