{"id":3440185,"url":"https://alion.io/job/delivery-hero-kitchen-manager","title":"Kitchen Manager","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":110,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"As a Kitchens Manager you will be responsible for leading and overseeing a cluster of cloud kitchens optimizing their financial performance managing high-intensity day-to-day operations and maintaining excellent relationship metrics with restaurant partners. Your main objective is to lead a dedicated frontline operational team to ensure seamless service delivery while maintaining rigorous food safety and operational standards.\nCore Responsibilities:\nCluster Management & Day-to-Day Operations: Overlook and manage all aspects of daily operations across multiple kitchen sites to ensure consistency speed and quality of service delivery.\nP&L & Financial Management: Take full accountability for the clusters profit and loss (P&L) statements actively identify and implement measures to optimize operational costs (including wastage controls utility usage and resource deployment) while aggressively seeking innovative avenues to maximize revenue boost kitchen utilization to ultimately achieve allocated targets \nTeam Leadership & Development: Directly lead mentor and inspire a dedicated team of supervisors and dispatchers. Ensure efficient shift management resource planning and accountability to key operational KPIs across all locations to guarantee that delivery services run smoothly.\nPartner Relationship Management: Serve as the primary point of contact for restaurant brands operating within the cluster. Build and maintain strong collaborative relationship scores by proactively troubleshooting day-to-day difficulties resolving conflicts and securing long-term partner happiness.\nFood Safety & Regulatory Compliance: Enforce strict compliance with municipal health codes global food safety benchmarks and corporate health safety and environmental (HSE) standard requirements across all locations. Maintain zero tolerance for safety infractions through continuous monitoring and routine internal audits. Manage relationship with talabat in-house food safety team and local authorities in areas of operations\nPerformance Tracking & Governance: Establish evaluate and monitor operational performance metrics (e.g. order prep timevendor delay fail rate contact rate ratings ). Drive corrective action plans in alignment with cross-functional stakeholders when discrepancies are spotted.\n\nQualifications: \nWe are looking for an agile results-oriented operational leader who thrives under pressure and possesses a deep commercial and culinary understanding of multi-unit food networks quick service restaurants or cloud kitchen operational setups\nQualifications and Requirements:\nIndustry Experience: A solid and deep-rooted background in managing Quick Service Restaurant (or restaurant clusters) or advanced familiarity with cloud kitchens operations management\nOperational Track Record: A proven record of accomplishment in managing \nhigh-volume kitchen operations inventory optimization wastage mitigation and productivity enhancement techniques.\nTeam Leadership: Highly familiar and adept at leading organizing and developing frontline teams (such as supervisors and dispatchers) operating in rotating shift configurations.\nHigh-Intensity Competency: Demonstrated capability to navigate stress solve sudden bottlenecks and successfully drive common performance goals within high-intensity environments.\nFinancial Acumen: Proficient understanding of restaurant P&L and means of optimizing costs and revenue\nStakeholder & Communication Skills: Exceptional interpersonal and negotiation skills enabling clear and constructive communication with brand partners suppliers and internal cross-functional stakeholders.\nExperience using Excel AI tools or Looker Tableau strongly preferred\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":3739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab 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