{"id":4338643,"url":"https://alion.io/job/delivery-hero-logistics-optimization-manager","title":"Logistics Optimization Manager","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":100,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Notion","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-15T11:45:27Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T16:56:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.\n Key Accountability Areas\nBI, Data Visualization & AI-based Automations\nDesign, build, and maintain scalable dashboards and automated reporting pipelines covering fleet performance, delivery speed, order stacking, cost per delivery, and rider utilization\nOwn the end-to-end data lifecycle: from raw data extraction (SQL, BigQuery) through to business-ready visualizations (Tableau, Looker, Data Studio)\nAutomate recurring logistics reports to reduce manual data pulling and free leadership time for decision-making\nDevelop predictive models and forecasting tools for demand planning, supply crunch detection, and staffing efficiency\nTranslate complex, large-scale datasets into clear, actionable recommendations for logistics and operations stakeholders\nLogistics Optimization and Utilization\nReduce delivery time across all stages: from order dispatch through to delivery, by identifying bottlenecks across the multiple DT sub-metrics\nCollaborate with dispatching and algorithm teams to enhance order assignment logic and improve on-time delivery rates\nMonitor and improve order stacking efficiency without compromising delivery SLAs\nTrack NPS and customer experience metrics tied to logistics performance, identifying drivers of dissatisfaction\nOwn analysis of logistics failures across vendor operations, rider operations, and customer touchpoints; recommend and execute fixes\nCollaborate with workforce planning to optimise shift models, staffing levels, and on-demand-to-shift model transitions\nIdentify demand patterns and partner with growth and marketing teams to improve forecasting accuracy\nSupport rider hiring, onboarding, and payment process analysis to reduce attrition and improve supply reliability\nProduct Operations - Local & Global Rollouts\nAct as the logistics liaison between local business stakeholders, local operations teams, and global product teams\nGather operational pain points, feature requests, and platform feedback; translate these into structured business cases for product prioritisation\nLead go-to-market (GTM) execution for new logistics initiatives: coordinating timelines, stakeholders, training materials, and deployment playbooks.\nSupport rollout and adoption of tools, ensuring operational readiness and post-launch performance tracking\nTrack rollout KPIs, adoption rates, and feedback loops, and present findings to product and logistics leadership\nLogistics Issue Resolution & Stakeholder Support\nServe as the first escalation point for logistics issues: diagnosing root causes, mobilizing fixes, and communicating resolution timelines.\nManage performance during high-demand periods, including holidays, national days, and weekends, with proactive monitoring frameworks.\nCoordinate with central/regional logistics and product teams (e.g. Delivery Hero central) to implement platform-wide improvements locally.\nMinimize wastage per order through operational audits and targeted efficiency initiatives.\nProvide training, change management support, and communications for stakeholder transitions tied to new logistics models or tools\nQUALIFICATIONS/REQUIREMENTS\nKnowledge and Experience\n5-8 years of experience in logistics analytics, operations, product operations, or a related field, preferably within food delivery, quick commerce, or a high-growth tech platform.\nProven track record in at least two of: BI/analytics delivery, logistics optimization, and product rollout execution.\nExperience working in multi-market or global organizations with cross-functional, matrixed team structures.\nExposure to rider/fleet operations, last-mile delivery dynamics, and demand-supply management is strongly preferred\nExposure to A/B testing frameworks and statistical significance analysis in an operational context.\nAdvanced SQL proficiency, can write complex queries from scratch and independently pull your own data.\nStrong experience with data visualization platforms: Tableau, Looker, Google Data Studio, or equivalent.\nComfortable with Python or R for automation, modeling, or data transformation.\nFamiliarity with project management and collaboration tools: Jira, Confluence, Notion, Asana\nEducation and Certifications\nBachelor's degree in Engineering, Supply Chain, Operations Management, Data Science, Computer Science, or a related quantitative field.\nMaster's degree in a relevant field is a plus","description_format":"text","description_chars":4712,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All 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