{"id":3925697,"url":"https://alion.io/job/delivery-hero-manager-city-logistics-operations","title":"Manager City Logistics Operations","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":100,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-16T00:00:00Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Role overview\nManaging overall logistics of cities or zones assigned across West Cairo. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of riders/partners.\nWhats on your plate\nOversees and solves all daily logistics related operations\nInitiating leading and optimizing full order cycle in assigned cluster.\nOwns the communication with external suppliers.\nSupervise coach multiple rider supervisor and rider trainers.\nSet up SOPs policies and tools for safety/compliance of riders and partners.\nOn-ground support in the coordination of marketing campaigns and activities across all brand entities.\nResponsible for cities rider experience and satisfaction score.\nProvide weekly updates to country management on projects & performance progress.\nResponsible for the cluster Acquisition targets\nMonitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the required riders per area\nResponsible for the suppliers performance management\nResponsible for the operational zone setup and special projects in alignment with the country logistics head.\n\nQualifications: \nWhat did we order\nBachelors Degree.\n5-7 years of experience in food/grocery tech industry is highly preferred.\nExtensive experience in Data Analytics.\nStrong communication skills both written and verbal.\nPeople management skills: Experience of managing bigger group of people.\nStakeholder management skills: Experience in dealing with cross-cultural team members and\ncross-functional teams.\nAbility to analyse data and derive insights from comprehensive data reports.\nAbility to deal with ambiguity work under pressure handle stress.\n\nRemote Work: \nNo\n\nEmployment Type: 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