{"id":3556131,"url":"https://alion.io/job/delivery-hero-senior-engineer-it-operations","title":"Senior Engineer IT Operations","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":107,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"Docker","optional":false},{"name":"FortiGate","optional":false},{"name":"Grafana","optional":false},{"name":"OSPF","optional":false},{"name":"Podman","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Zero Trust","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Role summary\nWe are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering strong project management capabilities and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems excellent problem-solving abilities (Crisis Management) and a commitment to delivering Gold Standard solutions while actively mentoring junior engineers. \n\nThe following experience is relevant to us\nStrategic Leadership & Mentorship \nTeam Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning ensuring the team moves forward without deadlock.\n\nProject Management: Lead infrastructure projects (Site Launches Hub expansions) from conception to completion ensuring adherence to timelines budgets and resource coordination.\n\nCollaboration: Collaborate with cross-functional teams (Expansion Operations Logistics) to assess infrastructure needs and develop scalable frugal solutions that support business growth across MENA.\n\nTalent Acquisition: Participate in the interview process for new engineers raising the technical bar for the team.\n\nTribe Alignment: Translate business goals into technical execution explicitly driving the Tribes KPIs (e.g. Speed to Launch Uptime SLA) to completion.\n\nAdvanced Technical Execution\nGold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design implement and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation Zero-Trust Architecture LAN/WAN SD-WAN CCTV etc.) to meet business requirements defining the configuration standards that the rest of the team follows with the support of L3 teams. \n\nProactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g. bandwidth saturation firewall policy conflicts) implementing preventive measures and automation scripts to ensure optimal performance.\n\nEmerging Tech: Stay abreast of industry trends (e.g. AI in CCTV Zero-Touch Provisioning) recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.\n\nCrisis Management: Act as the primary technical escalation point for complex outages utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.\n\nRFCs & Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes ensuring all designs are documented and reviewed before implementation.\n\nInnovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.\n\nTechnical Skills\nCore Networking: Extensive experience designing implementing and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP BGP/OSPF VLANs and Subnetting.\n\nSecurity & Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW FortiManager FortiAnalyzer) and SD-WAN architecture. \n\nMonitoring: Proficiency in installing and configuring monitoring tools (e.g. Prometheus & Grafana) for network monitoring and performance analysis.\n\nPhysical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations AI analytics and structured cabling standards for warehouses.\n\nContainarization & Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.\n\nAutomation: Familiarity with scripting (Python Bash) and automation tools to drive operational efficiency.\n\nSoft Skills\nCommunication: Excellent communication skills with the ability to convey complex technical concepts (risks trade-offs) to non-technical stakeholders (Ops Managers City Managers).\n\nMentorship: Proven leadership skills with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.\n\nAdaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.\n\nTime Management: Effective prioritization skills with the ability to manage multiple site launches simultaneously while shielding the team from burnout.\n\nBusiness Skills\nStrategic Alignment: Understanding of business processes (Quick Commerce/Logistics) with the ability to align infrastructure initiatives with strategic goals (e.g. Speed to Launch).\n\nFrugality & Budgeting: Proven track record of delivering projects on time and within budget applying a frugal mindset to optimize costs without sacrificing quality.\n\nRisk Management: Ability to assess and mitigate risks (e.g. single points of failure in warehouse connectivity) making data-driven decisions to ensure project success.\n\nQualifications: \nQualifications\nEducation: Bachelors Degree in Information Technology Computer Science or Engineering.\n\nExperience: 6 years of experience in Network Engineering or IT Infrastructure with at least 2 years in a technical leadership or mentoring capacity.\n\nCertifications: Professional-level certifications (Fortinet NSE 7 CCNP Enterprise) are highly desirable.\n\nTechnical Skills: Strong grasp of Automation Virtualization and Cloud concepts (AWS/Azure) beyond standard troubleshooting.\n\nITIL: ITIL Strategist or Leader (V4)\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":5826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online 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