{"id":279142,"url":"https://alion.io/job/delivery-hero-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":101,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-02-12T11:04:01Z","employer_posted_date":"2026-02-12","last_verified_at":"2026-11-05T08:46:08Z","board_verified":true,"closed_at":null,"days_open":265,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":265},"description":"Foodora, part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience - fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.\n We are looking for a detail-oriented and proactive Service Operations Coordinator to support the smooth execution of day-to-day service operations. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement.\nWHAT YOU WILL OWN:\nHandle daily service operations tasks to support overall team goals and ensure service levels are met.\n\nMonitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.\n\nEscalate complex operational issues and follow up to ensure resolution and process improvement.\n\nMaintain process documentation and support standard operating procedure (SOP) adherence.\n\nSupport implementation of new initiatives and process changes aimed at improving service effectiveness.\n\nContribute to a positive and collaborative team environment that reflects foodora’s values.\n\nCommunicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.\n\nStay informed on relevant tools, systems, and product updates to effectively carry out tasks.\n\nProvide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders.\n\nAssist customers with their issues with excellent customer service.\n\nCoordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.\n\nListen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer\n\nPerform proactive follow-up with other support team members to ensure efficient resolution of customer requests.\n\nAdhere to the quality process set to ensure that we are providing accurate and timely service to the customers.\n\nHandle complaints and provide appropriate solutions and alternatives within the allocated time.\n\nWork on personal and team goals as part of a dynamic team in a fast-paced environment.\n\n Diploma, Degree, or relevant qualification in any field preferred.\n\n1-3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries.\n\nStrong communication skills in either Norwegian/ German AND English, both written and verbal.\n\nComfortable using tools such as Google Workspace or Microsoft Office.\n\nFamiliarity with CRM, ticketing, or operations platforms is a plus.\n\nStrong attention to detail and ability to follow through on tasks.\n\nComfortable working in a fast-paced environment with shifting priorities.\n\nTeam player with a problem-solving mindset and a willingness to learn.\n\nBasic understanding of service metrics and operational KPIs.\n\nExperience with reporting, dashboards, or using data to guide decisions is a plus.\n\nKnowledge of COPC, Six Sigma, or SQL is a bonus but not required.\n\nFlexible to work rotating shifts, including early mornings, evenings, weekends, and public holidays, in line with EU and Hungarian labor regulations.\n\n Your Benefits\nModern, dog-friendly office in Budapest’s Haller Gardens - easy to reach, even by bike!\n\nInternational good vibe + strong corporate background = a secure & inspiring place to grow.\n\nFrom day one: life, accident & health insurance (MetLife).\n\nSZÉP-card & Medicare health package.\n\nfoodora PRO & vouchers - tasty meals, even in the home office.\n\nMental health support & relaxing office massages.\n\nIn-house English lessons + LinkedIn Learning access.\n\nExtra days off, AYCM partnership & all tools provided.\n\nSocial impact matters: we support 6 charities and you can join in!","description_format":"text","description_chars":4187,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Norwegian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-05T13:23:22Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":265,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-service-operations-coordinator","json_url":"https://alion.io/job/delivery-hero-service-operations-coordinator.json","meta":{"generated_at":"2026-11-05T10:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-service-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-service-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-service-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-service-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-service-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":279142}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":279142},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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