{"id":4064643,"url":"https://alion.io/job/delivery-hero-sr-process-optimization-analyst-mx","title":"Sr Process Optimization Analyst MX","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":96,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-11T07:20:04Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:14:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.\n You will own the processes our agents follow to solve issues while an order is on its way, for riders, partners and customers, across every market we operate in. It is our largest and most complex support area: rider models differ by country and keep changing, products evolve, and every change has to land in our SOPs quickly and simply, and show the impact in our live-order KPIs.\nTHE JOURNEY:\nOwn the live-order SOPs for riders, partners and customers: design, simplify and keep them up to date, working with Live Ops, Content and Training.\n\nAdapt SOPs quickly when rider models, products or policies change, with Rider Operations, Partner Ops and Product.\n\nUse data to find where processes break and improve live-order KPIs (satisfaction, handling time, first contact resolution), measuring the impact of every change.\n\nGovern change requests from markets: decide what stays global and what needs a local exception, with Regional Program Managers and Legal.\n\nLead process projects end to end, from scoping to rollout and follow-up.\n\n WHAT YOU WILL BRING TO THE RIDE:\nMust have\n2-3+ years of experience in process design, SOP definition or optimisation, operations or business project management [HM to confirm].\n\nEnd-to-end process design (AS-IS / TO-BE) and a process-oriented mindset.\n\nAnalytical, data-driven problem solving and KPI management.\n\nComfort with change and ambiguity: you adapt quickly when the business changes around you.\n\nCross-functional stakeholder management and communication, influencing without formal authority.\n\nNice to have\nExperience standardising processes across several markets and managing local exceptions.\n\nExperience with copilots, AI agents or automation in customer support.\n\nKnowledge of on-demand delivery operations (riders, partners, customers), or a background in consulting.\n\nData literacy: running SQL queries and analyses on your own.\n\n At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principleshere .\nHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.\nFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).\nSo, ready to take the wheel and make this the ride of your life?\nDelve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!","description_format":"text","description_chars":3407,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-11T10:41:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-11T19:32:46Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-sr-process-optimization-analyst-mx","json_url":"https://alion.io/job/delivery-hero-sr-process-optimization-analyst-mx.json","meta":{"generated_at":"2026-11-11T19:32:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-sr-process-optimization-analyst-mx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-sr-process-optimization-analyst-mx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-sr-process-optimization-analyst-mx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-sr-process-optimization-analyst-mx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-sr-process-optimization-analyst-mx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4064643}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4064643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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