{"id":3930493,"url":"https://alion.io/job/delivery-hero-sr-scheduling-coordinator","title":"Sr. Scheduling Coordinator","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":97,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"ROLE SUMMARY\nA Senior Schedule analyst develops and maintains scheduling information. They often work closely with the scheduling administrator to ensure data is accurate and charge of managing the scheduling efficiency assuring that all plans and schedules are implemented with the agreed quality benchmark and with compliance with the WFM methodologies.\nWHATS ON YOUR PLATE\nPropose recommendations and action plans for any dropped metric such as service level adherence \n\nabsenteeism utilization AHT FTE occupancy tardiness and conformance.\n\nPropose and participate in contingency plans whenever needed.\n\nProvide analytical support to operations.\n\nUse accuracy of schedule measurements for continuous improvement including making recommendations to improve scheduling efficiency and team member satisfaction.\n\nReview and confirm modifications needed for the staffing plan to ensure meeting the respective targets.\n\nResponsible for the delivery of WFM reports on a daily weekly monthly and quarterly basis.\n\nCommunicated with the concerned parties any changes in scheduling to ensure suitable resource coverage.\n\nWHAT DID WE ORDER\nYou have 1-2 years of experience in the workforce or operation.\n\nExcellent Presentation Skills.\n\nExcellent Abilities in Microsoft Excel. \n\nOrganizing and Time Management.\n\nCreativity innovation and Attention to Detail.\n\nGood understanding of scheduling and staffing methods.\n\nVery good Workforce operations knowledge.\n\nRemote Work: \nNo\n\nEmployment Type: \nContract","description_format":"text","description_chars":1495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online 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