{"id":4021910,"url":"https://alion.io/job/delivery-hero-sr-training-coordinator-mx","title":"Sr Training Coordinator MX","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":97,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Canva","optional":true},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-10T14:44:35Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:21:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.\n Job Ref ID: JR0088328\nYOUR MISSION\nYou will be the operational driver of training and development across Glovo's BPO hubs in the CEECA region. Over the next 12-18 months, your challenge is to bridge the gap between QA and training, optimize our LMS, and empower local trainers to ensure our agents deliver a 5-star experience.\nTHE JOURNEY\nCoordinate the rollout and track completion of trainings and onboardings across CEECA hubs.\n\nAct as the bridge between Quality Assurance (QA) and Training, using QA data to target upskilling sessions.\n\nCollaborate with the Content team for English materials and help local trainers adapt them without doubling the work.\n\nAdminister the Evolve LMS platform, track monthly training hours against the budget, and partner with WFM for scheduling.\n\nEmpower local BPO trainers, delegate daily monitoring, and run quarterly spot checks to ensure Glovo's quality standards.\n\n WHAT YOU WILL BRING TO THE RIDE\nMust have\n2-3 years of experience in training coordination, L&D, or operations within a customer service in-house/BPO environment.\n\nHands-on experience managing Learning Management Systems (LMS).\n\nStrong analytical skills to track training adherence, completion rates, and budgets.\n\nExcellent communication and stakeholder management skills.\n\nFluency in English (required).\n\nNice to have\nExperience in a tech, marketplace, or high-growth environment.\n\nFamiliarity with content creation tools like Canva and Genially.\n\nAdditional regional CEECA language.\n\n We believe driven talent deserves:\n An enticing equity plan that lets you own a piece of the action.\n Top-notch private health insurance to keep you at your peak.\n Monthly Glovo credit to satisfy your cravings!\n Discounts on transportation, food, and even kindergarten expenses.\n Discounted gym memberships to keep you energized.\n Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!\n Enhanced parental leave, and office-based nursery.\n Online therapy and wellbeing benefits to ensure your mental well-being.\nAt Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principleshere .\nHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.\nFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).\nSo, ready to take the wheel and make this the ride of your life?\nDelve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!","description_format":"text","description_chars":3606,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Gym membership","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-10T15:21:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-10T19:45:50Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-sr-training-coordinator-mx","json_url":"https://alion.io/job/delivery-hero-sr-training-coordinator-mx.json","meta":{"generated_at":"2026-11-10T19:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-sr-training-coordinator-mx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-sr-training-coordinator-mx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-sr-training-coordinator-mx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-sr-training-coordinator-mx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-sr-training-coordinator-mx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4021910}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4021910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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