{"id":3935915,"url":"https://alion.io/job/delivery-hero-supervisor-riders-on-ground-ops","title":"Supervisor Riders On Ground Ops","company":{"id":3502,"name":"Delivery Hero","domain":"deliveryhero.com","url":"https://alion.io/company/delivery-hero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":100,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG","LB"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"Job Description Summary\nAct as a Chief Rider Officer CRO for thousands of Talabat Riders across multiple cities in Egypt.\nManaging and improving the rider performance of allocated cities across the country. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps\n\nJob Description\nRole Scope:\n Monitor and improve Rider Performance and Compliance\n Responsible for reporting containing handling and solving all onground activities/issues within the assigned zone.\n Lead Rider Recruitment for all the zones in allocated cities\n Responsible for assessment of any internal fleet promotions\n Lead a Team of Rider Team Leaders and Rider Coordinators\n Manage rider roster with proper allocation of shifts/breaks/offdays etc\n Supervises rider onboarding and training schedule with Rider Trainer\n Inventory management and usage compliance of Rider equipments\n Groom rider quality (behavior appearance professionalism presentational etc)\n Setting up a performance improvement plan to improve the performance of lowperforming riders\n Reduce rider complaints originating from customers\n Accountable to handle/solve daytoday/arising issues beyond his main scope that may affect the zones performance.\n\nQualifications: \nSkills & Qualifications needed:\n Bachelors Degree\n 45 years of experience in the food/grocery tech industry is highly preferred\n Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc\n Strong communication skills both written and verbal. English and Arabic are a plus.\n Influencer and negotiator with good public speaking and presentation skills\n People management skills: Experience in managing bigger groups of people\n\nAdditional Information: \nWork Location: Lebanon Square Cairo Egypt\n\nRemote Work: \nNo\n\nEmployment Type: \nFulltime","description_format":"text","description_chars":1839,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"},{"name":"Lebanon","iso":"LB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Marketplaces","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-08T07:34:30Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.518,"p_room":0.55,"age_days":35,"expected_fill_days":28,"reasons":["seen:35","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/delivery-hero-supervisor-riders-on-ground-ops","json_url":"https://alion.io/job/delivery-hero-supervisor-riders-on-ground-ops.json","meta":{"generated_at":"2026-11-15T15:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3502},"rest":"https://alion.io/mcp/rest/get_company?id=3502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelivery-hero-supervisor-riders-on-ground-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelivery-hero-supervisor-riders-on-ground-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelivery-hero-supervisor-riders-on-ground-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delivery-hero-supervisor-riders-on-ground-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelivery-hero-supervisor-riders-on-ground-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3935915}},{"tool":"search_jobs","arguments":{"company":"deliveryhero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3935915},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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