{"id":3237890,"url":"https://alion.io/job/dell-field-service-engineer-1-2","title":"Field Service Engineer 1","company":{"id":467023,"name":"Dell Oy Ab","domain":"dell.fi","url":"https://alion.io/company/dell-fi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-18T03:20:50Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T09:45:41Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.\nJoin us as an Engineer on our Field Service team in Hanoi, Vietnam to do the best work of your career and make a profound social impact.\nWhat you’ll achieve\nAs a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.\nYou will:\nPlan and lead installation services for assigned accounts\nDrive timely onsite services such as break-fix support and proactive maintenance\nSeek resolution to drive closure of complex issues\nKeep abreast of technology and our service offerings\nConducts basic installation of technical solutions\nFollows predefined procedures and tasks in everyday activities\nWork is regularly reviewed by a more senior level technical specialist\nEscalates technical issues to more senior level technical specialist\nDevelops technical knowledge in a specific subject matter.\nPerforms troubleshooting, parts replacement, system upgrades and basic deployments\nSupports more senior level technical specialists in complex deployments\nEstablishes and builds positive customer relationships\nTake the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirements\n1-3 years of relevant technical experience in break-fix with a Bachelor Degree.\nStrong communication skills (in English and Vietnamese)\nStrong technical aptitude and troubleshooting skills\nWillingness to travel to client sites\nDesirable Requirements\nRelevant Dell EMC product certification at Professional Specialist Level\nIndustry certification in Linux, Windows, VMware or Networking","description_format":"text","description_chars":2408,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T13:32:18Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.658,"p_room":0.36,"age_days":40,"expected_fill_days":21,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dell-field-service-engineer-1-2","json_url":"https://alion.io/job/dell-field-service-engineer-1-2.json","meta":{"generated_at":"2026-10-28T10:09:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":467023},"rest":"https://alion.io/mcp/rest/get_company?id=467023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-field-service-engineer-1-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-field-service-engineer-1-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-field-service-engineer-1-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-field-service-engineer-1-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-field-service-engineer-1-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3237890}},{"tool":"search_jobs","arguments":{"company":"dell.fi","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3237890},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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