{"id":3232796,"url":"https://alion.io/job/dell-onsite-service-engineer-ai-data-center","title":"Onsite Service Engineer - AI Data Center","company":{"id":467023,"name":"Dell","domain":"dell.fi","url":"https://alion.io/company/dell-fi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-13T22:06:01Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T15:15:41Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.\nWhat you’ll achieve:\nAs an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.\nJoin us to do the best work of your career and make a profound social impact as an Onsite Service Engineer on our team in Melbourne.\n You will:\nProvide on-site technical support for AI Data Center Infrastructure, ensuring system reliability and minimal downtime. \nTroubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions. \nPerform corrective maintenance on AI Servers, including part replacements, firmware upgrades, system health checks, and Proactive Field Replacements (PFRs). \nCollaborate with engineering and customer teams to resolve critical issues and validate firmware updates. \nIdentify recurring issues and recommend improvements to enhance service efficiency and system reliability. \nProvide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.\nTake the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\n Essential Requirements\n3 to 6 years of experience in technical support, field engineering, or data center support\nStrong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis\nClear verbal and written communication skills with a customer-focused, professional demeanour\nFlexibility to support overtime or alternative work schedules \nAbility to lift and move equipment up to 22kgs a valid driver’s license and reliable transportation\n\nDesirable Requirements\nAssociate or Bachelor’s degree in IT, Computer Engineering, or a related field\nDell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications\nIndustry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage\nExperience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage","description_format":"text","description_chars":2948,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-25T09:10:36Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:0","win:mid","comp:brand"],"computed_at":"2026-10-25T15:30:56Z"},"pay":null,"html_url":"https://alion.io/job/dell-onsite-service-engineer-ai-data-center","json_url":"https://alion.io/job/dell-onsite-service-engineer-ai-data-center.json","meta":{"generated_at":"2026-10-25T15:30:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":467023},"rest":"https://alion.io/mcp/rest/get_company?id=467023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-onsite-service-engineer-ai-data-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-onsite-service-engineer-ai-data-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-onsite-service-engineer-ai-data-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-onsite-service-engineer-ai-data-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-onsite-service-engineer-ai-data-center"}]}