{"id":3235779,"url":"https://alion.io/job/dell-principal-engineer-service-delivery-2","title":"Principal Engineer, Service Delivery","company":{"id":467023,"name":"Dell Oy Ab","domain":"dell.fi","url":"https://alion.io/company/dell-fi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2629},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"InfiniBand","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Ubuntu","optional":false},{"name":"Amazon ECS","optional":true}],"status":"live","first_seen_at":"2026-09-14T05:55:10Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-27T17:14:29Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Principal Engineer, Service Delivery\nDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.\nWhat you’ll achieve:\nAs a Principal Engineer, you will design and deliver advanced solutions, automate operations, and improve reliability. You will create documentation and handover materials for sustained success.\nJoin us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team based in Jakarta, Indonesia.\n You will:\nEnsures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement\nCoordinates the activities of technical solution team members to meet contract obligations and provides complex metrics and reporting support to all relevant stakeholders\n\nProactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement\n\nIdentifies opportunities for growth and innovation\n\nBuilds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships\n\n Take the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirement\nExperience in handling installation of Air Cooled and/or Liquid cooled racks\nExperience in performing physical activities (rack/stack/power-on/firmware upgrades) for AI servers (Dell/SuperMicro/Lenovo/HPE)\nExperience in performing physical activities (rack/stack/power-on/firmware upgrades) for Network switches (Dell/Nvidia/Arista/Cisco)\nExperience in running GPU diagnostics\nExperience in configuring L2/L3 networking using Sonic OS (Dell/Nvidia Switches)\nExperience in configuring L2/L3 Leaf/Spine networking using Nvidia Spectrum switches/Cumulus OS\nExperience in InfiniBand switches\nKnowledge of Kubernetes, Ubuntu, Openshift will be advantageous.\nHigh amount of travel across SEA\nDesirable Requirements\n7-8 years of strong exposure in project deployment or management of enterprise infrastructures.\n\nExposure in the deployment of DellEMC products such as PowerMax, Powerstore, Powerscale, Connectrix, Poweredge, GenAi, Dell Networking Switches (L2) and ECS.","description_format":"text","description_chars":2830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T11:30:13Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.742,"p_room":0.44,"age_days":42,"expected_fill_days":29,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/dell-principal-engineer-service-delivery-2","json_url":"https://alion.io/job/dell-principal-engineer-service-delivery-2.json","meta":{"generated_at":"2026-10-27T22:20:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":467023},"rest":"https://alion.io/mcp/rest/get_company?id=467023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-principal-engineer-service-delivery-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-principal-engineer-service-delivery-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-principal-engineer-service-delivery-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-principal-engineer-service-delivery-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-principal-engineer-service-delivery-2"}]}