Senior Program Manager - AI Infrastructure Services

Senior Program Manager - AI Infrastructure Services

Dell Technologies offers the world's broadest AI infrastructure portfolio, operating with a comprehensive partner ecosystem. We are looking for candidates to support our largest customer AI deployments. In this role, you will run large-scale GenAI Infrastructure deployments in customer data centers.

The Professional Services Organization Technical Program Management Office (PMO) helps organization's optimize data center design and accelerate time-to-value in their AL transformation, ensuring seamless integration with ROI-driven deployments.

Join us to do the best work of your career and make a profound social impact as a Senior Program Manager - AI Infrastructure Services on our Consulting team in Seoul, Korea

What you'll achieve:

• Lead the delivery of cutting-edge, large-scale GenAI infrastructure programs directly enabling customers' AI strategies.
• Work with the Project Management Office, Account team, customer resources, delivery partner resources, and executive stakeholders to develop and execute comprehensive implementation plans.
• Hold overall delivery ownership and accountability across all teams, resources, and partners involved in delivering complex Gen AI infrastructure deployments.
• Provide strategic and advisory consultation to customers, drive business outcomes and shape the future of AI infrastructure at scale.

You will:

• Pre-deal engagement - Engage before deal closure and order placement to be fully immersed with customer stakeholders, internal order status, and potential issues before the project kicks off.
• End-to-end delivery ownership - Own delivery across rack-build and test, logistics, deployment, test, and handover.
• Partner management - Manage Dell Technologies’ s delivery partners for all relevant aspects of the solution.
• Executive stakeholder management - Lead executive-level stakeholder communications and relationship management, both internally and with the customer.
• Program governance - Maintain strong program governance coupled with pragmatism and agility.
• On-site presence - Maintain regular on-site presence in the datacenter.
• Installation & acceptance oversight - Oversee performance of installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects and engagements.
• Strategic consultation - Provide strategic and advisory consultation to the customer, driving the business outcome.
• Quality assurance - Ensure quality service and operational performance across all project deliverables.
• Cross-functional alignment - Focus the customer and cross-functional teams on working together to achieve the end-state solution, driving the business outcome and vision while advising the customer on risks and opportunities.
• Cost & investment management - Effectively allocate and manage costs and investments for technology and resources across the program.
• Dependency & risk management - Inform, manage, report, and practice mitigation, avoidance, and acceptance of dependency and impact management via a consistent program approach and communications.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 12-15 years of experience managing large, complex technology projects involving program-level hardware infrastructure implementations in customer data centers
• Extensive experience in managing large-scale hardware and infrastructure deployments/programs
• Demonstrated previous experience delivering large-scale, high-value IT infrastructure deployments
• Ability to understand and articulate the key components of HPC and GenAI infrastructure deployments
• Hands-on experience in the data center, whether in current role or in an appropriately recent timeframe

Program Management

• Strong experience in program management including planning, senior management interfacing, influencing, and negotiating with customers and various project stakeholders
• Experience managing subcontracted parties such as cabling and liquid cooling suppliers and others

Location & On-site Requirements

• Most projects will be physically deployed and high amount of on-site time in data centers can be required during planning phases

Desirable Requirements

• Experience deploying, or managing deployment of, large-scale structured cabling in data centers
• Experience, or at least understanding, of direct liquid cooling solutions in data centers
• Previous experience or exposure to NVIDIA GPU products
• PMI certified experience applying Six Sigma methodology
• Advanced knowledge of business/technology transformation programs