{"id":3232795,"url":"https://alion.io/job/dell-senior-technician-technical-support","title":"Senior Technician, Technical Support","company":{"id":467023,"name":"Dell Oy Ab","domain":"dell.fi","url":"https://alion.io/company/dell-fi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T07:59:07Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T00:55:58Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Senior Technician, Technical Support\n (Infrastructure Solutions Group - Server, Storage)\n**본포지션은엔지니어롤이아닌,엔지니어의trouble shooting을지원하는업무를수행하는role입니다**\n[필수지원요건]\n**3교대 (24/7)근무가능자 (주말/공휴일/야간근무포함)\nSeoul, Korea\nDell Technologies는IT 선두기업으로서고객과인류의진보를위한기술을개발하며혁신의중심에있습니다. Support Services는고객과지속적인관계를발전시키고친밀감을형성하는데큰원동력이며, 완벽한의사소통능력을이용하여전화, 이메일, 웹으로우리의제품에서발생하는문제를해결하고, 이를위한노력을기울이는데큰자부심을가지고있습니다.\nSupport Services의Technical Support Technician은각고객의요구에맞춰소통하며, 고객이처한문제를해결하기위한경로를찾아여러부서와긴밀히협업하고, 이를통해고객과의최상의관계를유지하는데중추적인역할을합니다.\nDell Technologies와함께Technical Support Technician으로서경력의첫시작을함께할여러분의많은도전을기대합니다.\nWhat you’ll achieve\n고객과의접점에서Break-fix 이슈들을처리하고, 이를통해비즈니스의연속성을유지하며고객사의안정된Infrastructure를유지하도록지원하는중추적인역할을하게됩니다.\nYou will:\n고객의기대치를설정하고, 고객사의복잡한문제들을해결하기위한Point of Contact \n이슈를해결하기위한트러블슈팅에대한1차안내, 그리고해결이진행되는과정에서고객사와밀접한파트너쉽을형성하고, 보다선제적인커뮤니케이션이구현될수있도록함\n문제들의효율적인관리를통해Operational Excellence 유지\n같은목표를위한국내외Internal Stakeholder 들과의긴밀한협업\nEssential Requirements\n팀워크, 협업지향적인성격및우수한커뮤니케이션, 프레젠테이션및문제해결기술\n분석적사고와우선순위기반의비즈니스주요지침에대한이해및학습적열정\nIT 인프라전문가/기술지원엔지니어로의성장을지향하는후보\nDesirable Requirements\n유연한문화적응력, 학습에대한열정, 긍정적인마인드셋\n컴퓨터기술에대한충분한이해및우수한English communication skill\n1~2년IT기업인턴/정규직경력자우대\n[안내사항 ]\n- 법령에의해, 보훈/장애인/국가유공자등취업보호대상자채용우대합니다.\n- 지원서허위사실이있는경우, 합격이취소될수있습니다.\n- 본채용은적합한후보자가있을경우, 채용마감일보다빨리마감될수있습니다.","description_format":"text","description_chars":1262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T09:10:36Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":0.9,"age_days":13,"expected_fill_days":29,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dell-senior-technician-technical-support","json_url":"https://alion.io/job/dell-senior-technician-technical-support.json","meta":{"generated_at":"2026-10-29T02:03:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":467023},"rest":"https://alion.io/mcp/rest/get_company?id=467023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-senior-technician-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-senior-technician-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-senior-technician-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-senior-technician-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-senior-technician-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3232795}},{"tool":"search_jobs","arguments":{"company":"dell.fi","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3232795},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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