{"id":1538520,"url":"https://alion.io/job/dell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking","title":"Designated Support Engineer (DSE); Principal Engineer - AI Networking","company":{"id":89,"name":"Dell Technologies","domain":"dell.com","url":"https://alion.io/company/dell-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":94,"ghost_share":0.011,"stale_share":0.106,"repost_share":0.074,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100980,"max":130680,"currency":"USD","period":"year","gross":null,"usd_annual":130680},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"InfiniBand","optional":false},{"name":"TCP/IP","optional":false},{"name":"HPC","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-09-30T16:52:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-18T16:46:54Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":17},"description":"Designated Support Engineer (DSE); Principal Engineer - AI Networking\nAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.\nJoin us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in Tennessee.\nWhat you’ll achieve\nAs a Designated Support Engineer (DSE); Principal Engineer for Networking, you will be driving resolution for the customer’s networking technology environment. Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution. You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business-critical environments. You will resolve complex networking issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.\n You will:\nLead troubleshooting and root cause analysis of complex customer networking issues using diagnostic tools, logs, telemetry, and advanced troubleshooting techniques.\nServe as the primary technical contact for customer networking escalations, providing proactive recommendations on network health, lifecycle management, performance, resiliency, and best practices.\nDevelop deep expertise in assigned customer environments, including network architecture, configurations, software/firmware levels, and critical business workloads.\nResolve complex Layer 1-3 networking issues across Dell Technologies networking platforms, including switching, routing, VLANs, BGP, EVPN/VXLAN, Ethernet, and InfiniBand technologies.\nCoordinate cross-functional teams and critical escalations, ensuring effective communication, timely resolution, proactive risk identification, and ongoing customer engagement through regular technical reviews.\n Take the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirements\n8 to 12 years of related experience in a professional networking, technical support, network engineering, or similar technical role\nDedication to quality customer service and active listening skills\nRefined communication skills, especially when translating highly complex networking and technical issues to a non-technical audience\nOutstanding analytical and troubleshooting skills to resolve customer issues efficiently in a timely manner\nStrong knowledge of enterprise and data center networking technologies, including Ethernet switching and routing, TCP/IP, VLANs, LAG/MLAG, BGP, EVPN/VXLAN, and Layer 1-3 troubleshooting\nStrong knowledge of network hardware, optics, transceivers, cabling, firmware/software, and network operating systems\nExperience troubleshooting complex, large-scale, and business-critical network environments\nDesirable Requirements\nBachelor’s degree or higher\nNVIDIA-Certified Professional: AI Networking (NCP-AIN) certification or equivalent.\nCCNP, CCIE, or equivalent advanced networking certification\nExperience with Dell Networking, NVIDIA Spectrum-X Ethernet, NVIDIA InfiniBand, SONiC, Cumulus Linux, NVOS, UFM, or similar data center networking technologies\nExperience supporting large-scale AI/HPC networking environments, including high-performance Ethernet and InfiniBand fabrics\nKnowledge of network automation, telemetry, monitoring, and diagnostic technologies\nExperience working directly with strategic or enterprise customers in a designated, dedicated, or high-touch technical support role\nCompensation\nDell is committed to fair and equitable compensation practices. The salary range for this position is $100,980 - $130,680\nBenefits and Perks of working at Dell Technologies\nYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com","description_format":"text","description_chars":4637,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Enterprise Storage Systems","Servers & Data Center Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-09-30T19:52:54Z"},{"event":"close","at":"2026-10-10T14:18:11Z"},{"event":"reopen","at":"2026-10-12T15:54:26Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.35,"age_days":16,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":130680,"is_top_pay":false},"html_url":"https://alion.io/job/dell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking","json_url":"https://alion.io/job/dell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking.json","meta":{"generated_at":"2026-10-19T03:00:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1707,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":89},"rest":"https://alion.io/mcp/rest/get_company?id=89"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-technologies-designated-support-engineer-dse-principal-engineer-ai-networking"}]}