{"id":2590779,"url":"https://alion.io/job/dell-technologies-director-data-center-field-service","title":"Director, Data Center Field Service","company":{"id":89,"name":"Dell Technologies","domain":"dell.com","url":"https://alion.io/company/dell-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":37,"ghost_share":0.027,"stale_share":0.054,"repost_share":0.108,"time_to_fill_p50_days":10,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23000,"max":172000,"currency":"USD","period":"year","gross":null,"usd_annual":23000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T20:09:04Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-15T09:48:44Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Director, Data Center Field Services - AI Infrastructure\nThe Director, Data Center Field Services - AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.\nThe leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.\n You will:\nLead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments\nLead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated\n\nService Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team\n\nOversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity\nDefine and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes\nLead and develop high-performing field service teams supporting complex AI infrastructure environments\n Take the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirements\n10-15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.\nProven leadership in large-scale, customer-facing technical environments, with strong service delivery, escalation management, and customer engagement expertise.\nDemonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.\nDeep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.\nTrack record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments; Bachelor’s degree required, advanced degree preferred.\nCompensation\nDell is committed to fair and equitable compensation practices. The salary range for this position is $172,000 - $23,000.\nBenefits and Perks of working at Dell Technologies\nYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com","description_format":"text","description_chars":3085,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":15,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-10-15T05:54:54Z"},{"event":"open","at":"2026-11-03T09:47:15Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 13","filings_12m":13,"filings_prev_12m":10,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.754,"p_room":0.35,"age_days":32,"expected_fill_days":10,"reasons":["conf:13","velocity","win:tail","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":23000,"is_top_pay":false},"html_url":"https://alion.io/job/dell-technologies-director-data-center-field-service","json_url":"https://alion.io/job/dell-technologies-director-data-center-field-service.json","meta":{"generated_at":"2026-11-15T13:44:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":89},"rest":"https://alion.io/mcp/rest/get_company?id=89"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-technologies-director-data-center-field-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-technologies-director-data-center-field-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-technologies-director-data-center-field-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-technologies-director-data-center-field-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-technologies-director-data-center-field-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2590779}},{"tool":"search_jobs","arguments":{"company":"dell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2590779},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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