Field Service Engineer 1

Dell Technologies • English • Artificial Intelligence • Information Technology • Travel required • 1 day ago
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Dell Technologies

Dell Technologies is an American technology company founded by Michael Dell in 1984 and headquartered in Round Rock, Texas. It is one of the largest suppliers of personal computers and enterprise infrastructure in the world, shipping XPS and Latitude notebooks, Precision workstations, PowerEdge servers, PowerStore storage arrays and the AI factory systems that package accelerators, networking and services into deployable clusters. The company went private in 2013 in what was then the largest technology buyout, acquired EMC and VMware in 2016, and returned to public markets in 2018 before spinning VMware back out in 2021.
dell.com • HQ: Round Rock, United States • Artificial Intelligence • Peripherals • Information Technology • AI Infrastructure • Storage • Data Centers • Hardware • Consumer Electronics • IT Infrastructure • Laptops • 5000+ employees • Est. 1984

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as an Engineer on our Field Service team in Hanoi, Vietnam to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will:

  • Plan and lead installation services for assigned accounts
  • Drive timely onsite services such as break-fix support and proactive maintenance
  • Seek resolution to drive closure of complex issues
  • Keep abreast of technology and our service offerings
  • Conducts basic installation of technical solutions
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Escalates technical issues to more senior level technical specialist
  • Develops technical knowledge in a specific subject matter.
  • Performs troubleshooting, parts replacement, system upgrades and basic deployments
  • Supports more senior level technical specialists in complex deployments
  • Establishes and builds positive customer relationships

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 1-3 years of relevant technical experience in break-fix with a Bachelor Degree.
  • Strong communication skills (in English and Vietnamese)
  • Strong technical aptitude and troubleshooting skills
  • Willingness to travel to client sites

Desirable Requirements

  • Relevant Dell EMC product certification at Professional Specialist Level
  • Industry certification in Linux, Windows, VMware or Networking
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