{"id":4000950,"url":"https://alion.io/job/dell-technologies-field-service-engineer","title":"Field Service Engineer","company":{"id":89,"name":"Dell Technologies","domain":"dell.com","url":"https://alion.io/company/dell-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":37,"ghost_share":0.027,"stale_share":0.054,"repost_share":0.108,"time_to_fill_p50_days":10,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-10T02:57:22Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-15T09:48:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Field Service Engineer\nAt Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions.\nWhat you’ll achieve:\nAs a Field Service Engineer, you will support installations, maintenance, and data collection that accelerate issue resolution. You’ll perform QC checks to ensure work meets standards for accuracy and repeatability. You will collaborate with customers and product teams to resolve inputs and keep schedules on track.\nJoin us to do the best work of your career and make a profound social impact as a Field Service Engineer on our Field Service team.\n You will:Create and run tests under guidance; prepare setups and instrumentation. \nAssist with template updates and maintenance of case repositories. \nRun QC on logs (units, references, metadata) and package results for reviews. \nTrack tasks, versions, and approvals in workflow tools. \n Take the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirements\n6+ years of related experience in a professional role or equivalent experience \nDell Infrastructure product troubleshooting is preferred\nProficiency with tools and diagnostics; accuracy in data entry and documentation. \nOrganized and detail-oriented; follow SOPs and safety standards. \nAbility to translate inputs into clear results and iterate quickly on feedback. \nClear communication and collaboration skills across teams. \nDesirable Requirements\nBachelor’s degree in Engineering Technology or related field. \nExposure to ITIL practices or OEM product training. \n[안내사항 ]\n- 법령에의해, 보훈/장애인/국가유공자등취업보호대상자채용우대합니다.\n- 지원서허위사실이있는경우, 합격이취소될수있습니다.\n- 본채용은적합한후보자가있을경우, 채용마감일보다빨리마감될수있습니다.","description_format":"text","description_chars":2314,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-11-10T03:25:28Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":5,"expected_fill_days":10,"reasons":["conf:13","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/dell-technologies-field-service-engineer","json_url":"https://alion.io/job/dell-technologies-field-service-engineer.json","meta":{"generated_at":"2026-11-15T13:04:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":89},"rest":"https://alion.io/mcp/rest/get_company?id=89"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-technologies-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-technologies-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-technologies-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-technologies-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-technologies-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4000950}},{"tool":"search_jobs","arguments":{"company":"dell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4000950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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