Senior Engineer, Field Service

Dell Technologies • Artificial Intelligence • Information Technology • Bachelor's Degree • 1 day ago
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Senior · 5+ years exp
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Dell Technologies

Dell Technologies is an American technology company founded by Michael Dell in 1984 and headquartered in Round Rock, Texas. It is one of the largest suppliers of personal computers and enterprise infrastructure in the world, shipping XPS and Latitude notebooks, Precision workstations, PowerEdge servers, PowerStore storage arrays and the AI factory systems that package accelerators, networking and services into deployable clusters. The company went private in 2013 in what was then the largest technology buyout, acquired EMC and VMware in 2016, and returned to public markets in 2018 before spinning VMware back out in 2021.
dell.com • HQ: Round Rock, United States • Artificial Intelligence • Peripherals • Information Technology • AI Infrastructure • Storage • Data Centers • Hardware • Consumer Electronics • IT Infrastructure • Laptops • 5000+ employees • Est. 1984

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions.

What you’ll achieve:

As a Senior Engineer, you will perform installations, maintenance, and repairs that make complex solutions reliable and easy to operate. You’ll follow established SOPs and templates to ensure consistency and safety. You will partner with customers and product teams to validate accuracy before handoff.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Field Service team.

You will:

  • Install, configure, and test systems; document results.
  • Apply troubleshooting methods, diagnostics, and parts replacement.
  • Prepare reports for decision reviews; archive case artifacts in the repository.
  • Participate in technical reviews and incorporate feedback.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5+ years of related experience in a professional role or equivalent experience
  • Strong proficiency in field service practices; working knowledge of networking/OS/hardware.
  • Understanding of safety procedures and ESD standards.
  • Excellent attention to detail and case hygiene (naming, links, formats).
  • Effective collaboration and communication across partners.

Desirable Requirements

  • Bachelor’s degree in Engineering Technology or related field.
  • OEM product certifications; CompTIA A+/Network+ or equivalent.
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