{"id":519728,"url":"https://alion.io/job/dell-technologies-technical-customer-success-manager-2","title":"Technical Customer Success Manager","company":{"id":89,"name":"Dell Technologies","domain":"dell.com","url":"https://alion.io/company/dell-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":60,"ghost_share":0,"stale_share":0.1,"repost_share":0.017,"time_to_fill_p50_days":3,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herzliya, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-26T18:13:56Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Join us as a Technical Customer Success Manager on our Services team in Israel to do the best work of your career and make a profound social impact.\nWhat you'll achieve\nAs a Technical Customer Success Manager, you will serve as a trusted advisor to Dell Technologies' customers, ensuring they realize maximum value from their investments in Dell solutions. You will act as a bridge between customers and Dell's internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.\nYou will:\nBuild Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning Dell solutions with customers' business and technical objectives.\nAct as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice within Dell to ensure challenges and priorities are addressed.\nDrive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.\nCollaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.\nProvide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and Dell's evolving solutions.\nTake the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:\nEssential Requirements\n5+ years of experience in Customer Success, Account Management, Project Management, or a similar customer-facing business role.\nStrong problem-solving and analytical thinking skills, with the ability to translate complex challenges into actionable solutions and leverage data to drive recommendations.\nExcellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.\nBachelor's degree in IT, Business, or a related field; native-level Hebrew and high proficiency in English.\nDesirable Requirements\nTechnical background or strong willingness to learn and develop technical expertise in Dell's solutions portfolio.","description_format":"text","description_chars":2335,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Hebrew","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-09-07T23:09:37Z"}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.35,"age_days":26,"expected_fill_days":3,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dell-technologies-technical-customer-success-manager-2","json_url":"https://alion.io/job/dell-technologies-technical-customer-success-manager-2.json","meta":{"generated_at":"2026-09-27T05:31:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4853,"day_limit":5000,"remaining_today":147,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}