{"id":1751039,"url":"https://alion.io/job/dell-technologies-technical-support-engineer-2-ai-networking-2","title":"Technical Support Engineer 2 - AI Networking","company":{"id":89,"name":"Dell Technologies","domain":"dell.com","url":"https://alion.io/company/dell-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":89,"ghost_share":0,"stale_share":0.056,"repost_share":0.112,"time_to_fill_p50_days":3,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Round Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74205,"max":96030,"currency":"USD","period":"year","gross":null,"usd_annual":96030},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Linux","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-02T21:49:05Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T23:03:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Technical Support Engineer 2 - Dell & Nvidia AI Networking\nAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.\nJoin us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City, Oklahoma.\nWhat you’ll achieve\nAs a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.\n You will:\nOwn of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction\nComprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue\nDuring Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other LoBs etc.\nContribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.\nMake sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.) \n Take the first step towards your dream career\nEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:\nEssential Requirements\n3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment\nExtensive knowledge of Networking AI Solutions - Datacenter and Edge, Knowledge on Cloud Computing, Open Networking, SD-WAN concepts, and the fundamentals of Linux\nExpertise on all core networking technologies, namely Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and familiarity with advanced & emerging technologies like BGP, VxLAN, EVPN\nExcellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations\nExperience working in highly technical, highly complex enterprise customer environments \nDesirable Requirements\nCCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications\nRHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications\nCompensation\nDell is committed to fair and equitable compensation practices. The annual range for this position is $74,205 - $96,030.\nJob Posting end date: 10/15/2026\nWho we are\nWe believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.\nDell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.\nDell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.","description_format":"text","description_chars":4462,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Enterprise Storage Systems","Servers & Data Center Hardware","Laptops"],"lifecycle":[{"event":"open","at":"2026-10-03T08:56:05Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.35,"age_days":7,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":96030,"is_top_pay":true},"html_url":"https://alion.io/job/dell-technologies-technical-support-engineer-2-ai-networking-2","json_url":"https://alion.io/job/dell-technologies-technical-support-engineer-2-ai-networking-2.json","meta":{"generated_at":"2026-10-11T01:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2354,"day_limit":5000,"remaining_today":2646,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":89},"rest":"https://alion.io/mcp/rest/get_company?id=89"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdell-technologies-technical-support-engineer-2-ai-networking-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdell-technologies-technical-support-engineer-2-ai-networking-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdell-technologies-technical-support-engineer-2-ai-networking-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dell-technologies-technical-support-engineer-2-ai-networking-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdell-technologies-technical-support-engineer-2-ai-networking-2"}]}