{"id":2159394,"url":"https://alion.io/job/dellent-consulting-it-support-analyst","title":"IT Support Analyst","company":{"id":3807099,"name":"Dellent Consulting","domain":"dellentconsulting.com","url":"https://alion.io/company/dellent-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-17T00:00:00Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. \n\nThis project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.\n\nWe are looking for an IT Support Analyst to work in this project in Lisbon (Hybrid).\nMust have:\n -4+ years of hands-on experience in IT User Support, Service Desk, or Workplace Infrastructure management in a corporate environment;\n-Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365;\n-Working knowledge of macOS (basic configuration and troubleshooting);\n-Good working knowledge of SCCM and practical experience with MDM (Mobile Device Management) solutions;\n- Solid familiarity with PowerShell or similar scripting tools for system automation, configuration, and bulk management;\n-Deep understanding of PC hardware architectures, diagnostic tools, network protocols (TCP/IP, DNS, DHCP, VPNs), and meeting rooms support (Cisco and Microsoft TEAMS rooms);\n-Solid understanding of ITIL frameworks (Incident, Problem, and Change Management) and SLA-driven service delivery;\n-Fluent in English - minimum B2 (mandatory);\n-French language skills are a strong plus/extra.\nWhat can you expect from us?\n\n- Health insurance;\n- A personalized training plan, with a budget to spend on the training you find necessary;\n- Constant feedback so you can grow professionally;\n- Remote onboarding process;\n- Team events every semester so you can live new adventures;\n- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!\n\nApply\nIf the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.","description_format":"text","description_chars":2060,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T07:30:12Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.503,"p_room":0.45,"age_days":33,"expected_fill_days":18,"reasons":["seen:33","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dellent-consulting-it-support-analyst","json_url":"https://alion.io/job/dellent-consulting-it-support-analyst.json","meta":{"generated_at":"2026-10-20T16:37:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807099},"rest":"https://alion.io/mcp/rest/get_company?id=3807099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdellent-consulting-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdellent-consulting-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdellent-consulting-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dellent-consulting-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdellent-consulting-it-support-analyst"}]}