{"id":2682190,"url":"https://alion.io/job/dellent-consulting-senior-genesys-engineer-developer","title":"Senior Genesys Engineer / Developer","company":{"id":3807099,"name":"Dellent Consulting","domain":"dellentconsulting.com","url":"https://alion.io/company/dellent-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Angular","optional":false},{"name":"MS SQL","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Vue.js","optional":false},{"name":"Agile","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Kanban","optional":true},{"name":"Scrum","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T19:36:11Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business.\nWe are looking for aSenior Genesys Engineer / Developer to work in this project in Porto or Lisbon (Hybrid).\nRequirements:\n5+ years of hands-on experience with Genesys On-Premise solutions (Framework, routing, reporting, routing engine - URS);\nStrong hands-on experience with Genesys Composer and IVR development;\nDeep understanding of VoIP and Telephony technologies: SIP protocol, RTP, SDP, and SBCs (AudioCodes, Oracle, etc.);\nFamiliarity with SQL databases (MS SQL, Oracle) for reporting (Genesys Info Mart);\nSoftware Development (Strong Asset):\nExperience with React.js (or Vue/Angular) for building modern, responsive user interfaces/agent dashboards;\nFamiliarity with REST APIs and Web Services integration;\nLanguages:\nEnglish: Fluent (written and spoken) - Daily working language;\nFrench: Strong professional proficiency is a very strong plus (to collaborate with French-speaking teams and vendors like Diabolocom);\nPreferred Qualifications (Plus):\nExperience or strong interest in Diabolocom (or experience migrating from Genesys to Cloud/CCaaS solutions like Diabolocom);\nGenesys Certified Professional (GCP) or Genesys Certified Developer (GCD);\nFamiliarity with agile methodologies (Scrum/Kanban).\nWhat can you expect from us?\nHealth insurance;\nA personalized training plan, with a budget to spend on the training you find necessary;\nConstant feedback so you can grow professionally;\nRemote onboarding process;\nTeam events every semester so you can live new adventures;\nCulture of proximity and transparency. 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