{"id":2160724,"url":"https://alion.io/job/dellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2","title":"Technical Support Engineer (shift 9 PM - 4 AM Eastern Time)","company":{"id":3807099,"name":"Dellent Consulting","domain":"dellentconsulting.com","url":"https://alion.io/company/dellent-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-01T03:44:57Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Join an international technology project focused on developing solutions that help companies protect their data and ensure business continuity. With a strong focus on cybersecurity, backup, and disaster recovery, this project works with technology built from the ground up and designed to meet today’s market needs. You’ll be part of a dynamic and collaborative environment focused on building simple, secure, and efficient solutions.\nIf you’re looking for a challenging technology project with an experienced team and the opportunity to make a real impact, this could be the right project for you.\nWe are looking for a Technical Support Engineer to work in this international project remotely.\nWe are looking for a later shift individual for this role (9 PM - 4 AM Eastern time).\nRequirements:\n5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery;\nAbility to work independently in high-pressure customer situations including disaster recovery;\nExpert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing;\nDeep experience with Windows Server (2012-), Ubuntu Linux and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V);\nStrong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT);\nFamiliarity with scripting and automation (PowerShell, Bash, or Python);\nExcellent analytical, diagnostic, and troubleshooting skills;\nProven ability to manage high-priority incidents and communicate effectively under pressure;\nAvailability to work late shift 9:00 PM - 4:00 AM Eastern time (corresponding to 2:00 AM - 9:00 AM GMT);\nProficiency in English.\nWhat can you expect from us?\nHealth insurance;\nA personalized training plan, with a budget to spend on the training you find necessary;\nConstant feedback so you can grow professionally;\nRemote onboarding process;\nTeam events every semester so you can live new adventures;\nCulture of proximity and transparency. Your ideas and needs are heard and valued by us!","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T08:23:04Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.734,"p_room":0.36,"age_days":40,"expected_fill_days":23,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2","json_url":"https://alion.io/job/dellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2.json","meta":{"generated_at":"2026-11-01T04:43:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807099},"rest":"https://alion.io/mcp/rest/get_company?id=3807099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdellent-consulting-technical-support-engineer-shift-9-pm-4-am-eastern-time-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2160724}},{"tool":"search_jobs","arguments":{"company":"dellentconsulting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2160724},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}