{"id":3010439,"url":"https://alion.io/job/deloitte-onsite-senior-technical-analyst-it-infrastructure-services","title":"Onsite Senior Technical Analyst, IT Infrastructure Services","company":{"id":272,"name":"Deloitte","domain":"deloitte.com","url":"https://alion.io/company/deloitte","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":85,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:14:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T18:04:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Connect to your Industry\nA really great opportunity to work within a lively environment and diverse team, spread across UK developing your skills, knowledge, and career further. You will face new challenges everyday providing you the perfect opportunity to learn new skills and knowledge. You will be actively involved in providing 1/2nd line support at our Deloitte offices and events where you can showcase your technical abilities. The opportunity to expand your professional network is also attractive as you will engage with stakeholders at all grades either providing support or delivering projects. The management team will have an active interest in your development and career offering you the right opportunities to progress if you demonstrate the correct values and attitude.\nConnect to your career at Deloitte\nDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.\nWhat brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.\nConnect to your opportunity\nKey Responsibilities\nYou will be here to help and support end users both office based and remotely with their software and hardware needs, providing advice and training to improve efficiency\nYou will work at the Tech Bar or local workstation in Deloitte offices or at external event venues, providing support and assistance to users who have tech related issues\nOccasionally required to provide out of hours business support with Major incident or business critical support, testing of equipment or infrastructure activities\nAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAs\nYou will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed in a timely manner, following the right procedures\nMaintaining a high level of customer satisfaction across the business, ensuring a professional, friendly, and approachable manner at all times, even under pressure\nYou will be involved in setting up, configuring, and maintaining various devices like Windows PC’s, Apple Macintosh, Mobile devices and printer hardware and utilizing remote connectivity tools\nEnsure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitioners\nOccasionally, you may need to travel to other Deloitte offices in the UK to support events or cover colleagues who are on vacation or sick\nConduct regular checks of IT/AV equipment in the offices and occasionally be involved in IT/AV setups and support for events or meetings.\nResponsible for maintaining IT stock levels within your office and regularly refreshing the devices to ensure compliance, and arranging disposals or collections for EOD devices.\nWe encourage you to show initiative by following procedures and working with our systems and processes to get the job done efficiently.The focus will be delivering exceptional on-site support to all members of our firm\nCollaboration with other IT services departments is essential to maintain a culture of quality and teamwork\nYou will play a crucial role in ensuring that our IT security meets the necessary compliance standards\nConnect to your skills and professional experience\nThe purpose of this role is to provide high quality technical support to business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.\nReporting to the Support Services Supervisor, the Senior Technical Analyst (Senior TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range of key software applications and end user peripherals. The senior technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests.\nEssential\nApplicants should have a knowledge and understanding of the following key software and hardware\nMicrosoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for Business\nMacBook OS: Up to 3 generations and OS. JAMF, In-Tune and iOS devices\nExcellent troubleshooting & strong customer service skills\nDemonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority.\nHigh level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.\nDemonstrable experience of working in a small team of skill technical operatives managing shared work queues and bookable scheduling systems.\nStrong written and verbal communication skills with the ability to effectively present information and articulate to business users at all levels.\nDesirable\nITIL Foundation, Service Operations\nServiceNow Practitioner certification\nConnect to your business - Enabling Functions\nCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.\nCentral business services\nWe deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.\nPersonal independence\nRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.\nConnect with your colleagues\n“It’s such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, “it’s the people,” and that’s true.” - Deloitte employee\nOur hybrid working policy\nYou’ll be based in London with hybrid working.\nAt Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.\nConnect to your return to work opportunity\nAre you looking to return to the workplace after an extended career break?\nFor this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.\nOur commitment to you\nMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.\nWe want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.\nYour expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.\nConnect to your next step\nA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.\nDiscover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers\nRTWPROG WPFULL SLICSS BASHSE","description_format":"text","description_chars":9826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-21T15:14:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/deloitte-onsite-senior-technical-analyst-it-infrastructure-services","json_url":"https://alion.io/job/deloitte-onsite-senior-technical-analyst-it-infrastructure-services.json","meta":{"generated_at":"2026-10-22T20:39:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":272},"rest":"https://alion.io/mcp/rest/get_company?id=272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeloitte-onsite-senior-technical-analyst-it-infrastructure-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeloitte-onsite-senior-technical-analyst-it-infrastructure-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeloitte-onsite-senior-technical-analyst-it-infrastructure-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deloitte-onsite-senior-technical-analyst-it-infrastructure-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeloitte-onsite-senior-technical-analyst-it-infrastructure-services"}]}