{"id":2137844,"url":"https://alion.io/job/deloitte-senior-manager-dynamics-365-crm-solution-architect-deloitte-digital","title":"Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital","company":{"id":272,"name":"Deloitte","domain":"deloitte.com","url":"https://alion.io/company/deloitte","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":545},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"GitHub Actions","optional":false},{"name":"JavaScript","optional":false},{"name":"MuleSoft","optional":false},{"name":"OpenAI","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SSIS","optional":false},{"name":"Agile","optional":true},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-10-09T02:16:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-03T01:55:18Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Connect to your Industry\nDeloitte Microsoft Technology Practice is seeking a highly experienced Microsoft Dynamics 365 CRM solution architect to join us on this exciting journey.\nYou’ll be part of our Sales and Service team, the part of Deloitte Digital which has a primary focus on helping international organisations and iconic brands transform their core Sales and Service related business capabilities, enabled by CRM. We’re made up of a rich mix of individuals including business architects and advisors, process specialists, technology programme delivery specialists, technical and solution architects, service designers, UX designers, engineers and business analysts, and more. Deloitte serves clients in all industries and sectors across multiple different CRM technologies, including Microsoft Dynamics 365, based on client need. Both our clients, and we, greatly benefit from this team setup, as it allows us to join together complementary skillsets to deliver truly integrated, impactful experiences for our clients, from strategy to delivery.\nWe have not specified a particular industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.\nConnect to your career at Deloitte\nDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.\nWhat brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.\nConnect to your opportunity\nIn the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best out of our people and to enable us to solve our clients’ most complex business challenges. You’ll be supported by Deloitte’s global network of member firms and people. You’ll also leverage our deep industry knowledge as well as access to leading edge tools, methods and frameworks to support excellence in business development and programme delivery. You’ll work alongside a team of talented professionals who are passionate about Dynamics 365 CE, CRM and our growth trajectory. We offer our people world-class training programmes, mentorship opportunities and a clear career path within Deloitte.\nAs a Senior Manager, your responsibilities can include, but are not limited to:\nClient project delivery\nCombining your understanding of a client’s strategic goals, challenges and overall needs with your knowledge of Dynamics 365 to design and implement architectural solutions that maximise client ROI\nLeading the D365 architecture workstream across an entire engagement lifecycle from discovery, to delivery, to the transition to BAU \nLeveraging your Dynamics 365 knowledge to advise clients in developing their Enterprise CRM roadmap, helping them get the best and the most from their investment in Microsoft Dynamics 365\nLeveraging your understanding of the wider capabilities complementing Dynamics 365 CRM solutions, such as Power Platform capabilities (such as Power Apps, Power Automate and Power Pages) as well as agents (out-of-the-box and custom Copilot Studio ones) to provide clients with a holistic architectural vision\nLeading on the development and design of solutions, guiding the development team, and overseeing the essential activities to ensure the solution’s architectural integrity across multiple domains including where CRM intersects with the domains of infrastructure, data/integration, security, governance and compliance. This also includes managing client expectations, maintaining quality, task distribution among technical team members and being accountable for all technical outputs on the engagement\nWorking collaboratively with Functional Consultants and Designers to lead workshops in order to understand and capture client needs from a Dynamics 365 CRM and wider connecting enterprise architecture perspective, including leveraging knowledge of new and upcoming features as well as associated limitations, risks and considerations to support decision making\nTranslating and communicating technical requirements and solutions to the business using story-based narratives; clearly presenting strategies, options and recommendations to technical and business stakeholders including exec-level client individuals\nCreating relevant, clear and digestible technical design documentation\nPractice Development and Thought Leadership\nActively contributing to the Dynamics 365 CRM team, the Sales & Service team and the wider Deloitte Microsoft Technology Practice community through involvement and impact on internal initiatives such as community building, technical leadership, asset and proposition development, and operational leadership\nActively contributing to Deloitte’s thought leadership in the market through the development of Deloitte perspectives on our client’s business challenges and resolutions within the context of CRM\nBusiness Development\nActively supporting pre-sales activities, contributing to the shaping of our end-to-end proposition to the client\nWorking with high-level, often unstructured information to translate clients’ high-level business needs into strong commercial proposals and innovative architectural solutions with an awareness of the commercials; documenting and presenting these solutions to both technical and non-technical internal and client audiences\nTalent Development\nMentoring and coaching junior talent, including formal people leadership of junior team members\nCreating and maintaining high-performing teams on projects\nConnect to your skills and professional experience\nWe’re searching for a Solutions Architect who is more than just a technically proficient team player. Whilst deep expertise in Dynamics 365 CE, client relationship management, team and talent development, and commercial acumen are all essential, we're also seeking someone who truly aligns with Deloitte's values, thrives in our collaborative culture, and is driven by our purpose of making an impact that matters. If you're a passionate leader who inspires others, builds strong relationships, and is committed to delivering exceptional client experiences, we encourage you to apply.\nWe are looking for candidates with:\nExperience in successfully delivering sustainable and impactful Microsoft Dynamics 365 CRM solution architectures for large scale (e.g. government, multi-market global or regional) organisations within a complex, fast-paced environment\nExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)\nCustomer Service (essential)\nField Service (preferred)\nMarketing / Customer Insights - Journeys (preferred)\nCustomer Insights - Data (preferred)\nOmnichannel for Customer Service (preferred)\n\nExperience in delivering Microsoft Dynamics 365 solution architecture which is extended and customised with Power Platform:Power Apps (essential)\nPower Automate (essential)\nPower Pages / Portals (preferred)\nPower BI (preferred)\n\nDemonstrable hands-on experience with Microsoft Copilot and AI capabilities within the Dynamics 365 and Power Platform ecosystem, including one or more of the following:Microsoft Copilot Studio - designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processes\nDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)\nAI Builder - document processing, prediction models, and form recognition within Power Platform and Dynamics 365 workflows\nAzure OpenAI Service integration with Dynamics 365 and Power Platform for generative AI use cases\n\nTechnical Architecture and Customisation\nDeep expertise in the Dataverse platform, including entity/table design, relationships, business rules, calculated and rollup fields, and the Dataverse security model (business units, teams, security roles, field-level and record-level security)\nExtensive experience with Dynamics 365 customisation techniques including server-side plugins, custom workflow activities, PCF (Power Apps Component Framework) controls, JavaScript / web resources, and client-side scripting\nStrong integration architecture experience using Dataverse Web API, Azure Service Bus, Azure Logic Apps, Azure API Management (APIM), Azure Integration Services, and/or third-party middleware platforms (e.g. MuleSoft, Boomi, KingswaySoft)\nStrong experience in Application Lifecycle Management (ALM) for Dynamics 365 / Power Platform, including use of Azure DevOps or GitHub Actions pipelines, the Power Platform Build Tools, and multi-environment deployment strategies (development, test, staging, production)\nExperience designing and overseeing data migration strategies for Dynamics 365 implementations, including use of tools such as KingswaySoft SSIS, Azure Data Factory, or the Dataverse bulk data import framework\nExperience engaging with other areas of the Microsoft system including Azure, Microsoft 365 and Active Directory within the context of CRM design and delivery\nExperience leading formal workshops with clients to understand client needs from a business point of view, and being able to translate these into functional and non-functional requirements within the context of Dynamics CRM\nExperience in defining and executing on architectural standards\nHolding preferably at least two of the following certifications:\nMB-280: Microsoft Dynamics 365 Customer Experience Analyst Associate\n\nMB-230: Microsoft Dynamics 365 Customer Service Functional Consultant\n\nPL-200: Microsoft Power Platform Functional Consultant\n\nPL-600: Microsoft Power Platform Solution Architect Expert (particularly desirable)\n\nAZ-900: Microsoft Azure Fundamentals (minimum expectation; AZ-204 or AZ-305 advantageous)\n\nTechnology Programme Delivery\nStrong understanding and experience of end-to-end programme delivery using both Agile and hybrid-Agile delivery frameworks, including the roles and responsibilities of core project workstreams (e.g. project management, change, training and adoption, design, data and integration etc.) and how the architecture team needs to interact with the other project workstreams to achieve collective project success\nStrong knowledge of Agile programme delivery and project management artefacts, including experience in owning and delivering key solution architecture related architects as well as a good understanding of the expected contents of primary artefacts delivered by other project workstreams on a typical Agile technology discovery and delivery project\nCore project management skills, including identification and management of risks, issues, assumptions and dependencies\nExperience in the management of technical interdependencies across multiple related initiatives, including experience in the co-ordination and risk management of these interdependencies. \nCore Consulting Skills\nConfident and articulate in your communication style, with excellent presentation, verbal and written communication skills that you can flex accordingly to help others - whether that be technical, non-technical, colleagues or clients understand and implement the solutions that you and your team desig...","description_format":"text","description_chars":17348,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-09T02:16:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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